Incident Response Manager

hace 1 semana


Xico, México Thomson Reuters A tiempo completo

Job Summary

As a seasoned Major Incident Manager at Thomson Reuters, you will play a critical role in ensuring the swift and effective resolution of major incidents. With a minimum of 5 years of experience in a similar role, you will be responsible for leading cross-functional teams to mitigate the impact of these incidents and restore business continuity.

Key Responsibilities

  • Develop and implement incident response plans to minimize downtime and data loss
  • Collaborate with technical teams to identify root causes and implement corrective actions
  • Communicate effectively with stakeholders, including senior management, customers, and employees
  • Conduct post-incident reviews to identify areas for improvement and implement changes

Requirements

  • 5+ years of experience in a similar role, preferably in a fast-paced, dynamic environment
  • Proven track record of successfully managing major incidents and restoring business continuity
  • Excellent communication and leadership skills, with the ability to work effectively with technical and non-technical stakeholders
  • Strong analytical and problem-solving skills, with the ability to identify root causes and implement corrective actions


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