Senior Director of Operational Excellence
hace 2 semanas
Job Title: Vice President Operations
Business: Global Service Center (GSC) HSBC
Location: Mexico
At HSBC, we are committed to building a culture where all employees are valued, respected, and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.
Key Responsibilities- Manage oversight for trade monitoring, collateral, and settlement operations for US businesses.
- Lead investigation and resolution of failing transactions for US businesses.
- Act on escalated communications with clients for Equity trades.
- Act on any escalation to management or trading desk to protect the firm against risk exposure.
- Resolve settlement issues and collateral disputes.
- Review and ensure that risk & control framework and escalation procedures are adhered to.
- Drive process efficiencies to improve service quality.
- Engage and build strong business and operations management relationships.
- Drive overall business objectives.
- Work in collaboration with the team to resolve issues.
- Achieve set performance benchmark and target for each year.
- Continuously increase process knowledge through cross-training.
- Engage with onshore business partners in communicating issues and/or escalations.
- Liaise with external clients in order to resolve issues and/or answer queries.
- A degree in Business or Finance would be preferred.
- 3-5 years of investment banking experience would be recommended.
- Proven track record in people management and running global teams. Experience of 3 - 5 years is required.
- Understanding of Asian & European Markets for Settlements Operations.
- A firm understanding, supported by accreditation of LEAN and 6 Sigma methodologies.
- Strong understanding and knowledge of Equity products is preferred.
- Able to demonstrate adequate understanding of front to back trade lifecycle process, stock lending product, operational risks, procedures, and controls.
- Familiar working knowledge of associated technology.
We are an equal opportunity employer committed to building a culture where all employees are valued, respected, and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected, and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.
HSBC is an equal opportunity employer.
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