Chief Hospitality Operations Manager

hace 6 días


San Miguel de Allende, Guanajuato, México Belmond A tiempo completo

At Belmond, we are seeking a highly skilled Chief Hospitality Operations Manager to oversee the front-of-house operations of our esteemed establishment. This pivotal role requires an individual with exceptional leadership abilities and a deep understanding of the hospitality industry.

Key Responsibilities:

  • Staff Management: Recruit, train, and supervise front-of-house staff members, ensuring they are well-informed about their responsibilities and adhere to service standards.
  • Customer Satisfaction: Swiftly address customer concerns and implement strategies to enhance customer satisfaction.
  • Service Quality Control: Regularly monitor service quality through direct observation and feedback from customers and staff to identify areas for improvement.
  • Compliance: Ensure that our establishment complies with health and safety regulations.
  • Financial Management: Oversee front-of-house costs budgeting, expense control, and analyze sales data to make informed operational adjustments.

Requirements:

  • A Bachelor's degree in Hospitality Management or a related field
  • Proven experience in a similar role for at least 3 years
  • Strong leadership skills with the ability to motivate and inspire a team
  • Excellent interpersonal skills for dealing diplomatically with customers and staff
  • A keen eye for detail to maintain high standards throughout the front-of-house areas
  • Knowledgeable about hospitality industry best practices
  • Demonstrates exceptional communication skills in English and Spanish
  • Has a solid understanding of cultural nuances and can effectively communicate and connect with a diverse clientele
  • Strong problem-solving skills to handle challenging situations in a multicultural environment
  • A proactive approach to identifying and addressing customer needs and concerns

Benefits:

  • A competitive salary of $85,000 per year, commensurate with experience
  • Private Health Insurance
  • Life insurance
  • Training & Development opportunities
  • A Performance Bonus structure


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