Chief Hospitality Operations Manager
hace 6 días
At Belmond, we are seeking a highly skilled Chief Hospitality Operations Manager to oversee the front-of-house operations of our esteemed establishment. This pivotal role requires an individual with exceptional leadership abilities and a deep understanding of the hospitality industry.
Key Responsibilities:
- Staff Management: Recruit, train, and supervise front-of-house staff members, ensuring they are well-informed about their responsibilities and adhere to service standards.
- Customer Satisfaction: Swiftly address customer concerns and implement strategies to enhance customer satisfaction.
- Service Quality Control: Regularly monitor service quality through direct observation and feedback from customers and staff to identify areas for improvement.
- Compliance: Ensure that our establishment complies with health and safety regulations.
- Financial Management: Oversee front-of-house costs budgeting, expense control, and analyze sales data to make informed operational adjustments.
Requirements:
- A Bachelor's degree in Hospitality Management or a related field
- Proven experience in a similar role for at least 3 years
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent interpersonal skills for dealing diplomatically with customers and staff
- A keen eye for detail to maintain high standards throughout the front-of-house areas
- Knowledgeable about hospitality industry best practices
- Demonstrates exceptional communication skills in English and Spanish
- Has a solid understanding of cultural nuances and can effectively communicate and connect with a diverse clientele
- Strong problem-solving skills to handle challenging situations in a multicultural environment
- A proactive approach to identifying and addressing customer needs and concerns
Benefits:
- A competitive salary of $85,000 per year, commensurate with experience
- Private Health Insurance
- Life insurance
- Training & Development opportunities
- A Performance Bonus structure
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