Territory Adoption Representative
hace 4 semanas
At Autodesk, we're redefining the construction industry for the digital age. As a Territory Adoption Specialist, your mission will be to retain and expand our construction customers, ensuring they drive maximum value from their investment in our cloud solutions.
**Key Responsibilities:**
- Assess customer risk for retention and renewal using digital assessment tools and reports- Prioritize target accounts based on pre-defined criteria- Proactively engage with customers at risk- Collaborate with other teams to ensure growth attainment- Conduct outbound customer calls with a required minimum number of calls daily- Use Salesforce to document customer opportunities and activity- Guide customers through new features or changes in the product- Balance remote and onsite work
**Requirements:**
- Fluent English language proficiency- Relevant Bachelor's degree or equivalent work experience- 2+ years of experience in a customer-facing role- Understanding of customer success principles and approaches- Experience navigating complex customer situations and large organizations- Time management, troubleshooting, and customer relationship management skills- Familiarity with construction software
We're committed to creating an equitable workplace where everyone can thrive. Learn more about our diversity and belonging initiatives. We're an equal opportunity employer and welcome applications from diverse candidates.
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