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Technical Support Specialist for Cloud-Based Web Applications
hace 1 mes
EcoVadis is a leading provider of environmental, social, and governance (ESG) ratings and intelligence. We are seeking an experienced Technical Support Specialist to join our team in Mexico.
This role will involve providing top-notch support to our users, ensuring they have a seamless experience with our web applications. The successful candidate will have excellent problem-solving skills, be able to work independently, and possess strong communication skills.
About the RoleWe are offering a competitive salary of $60,000 - $80,000 per year, depending on experience.
The successful candidate will be responsible for:
- Providing timely and effective support to users via email, phone, or chat.
- Troubleshooting technical issues and resolving problems efficiently.
- Collaborating with our development team to identify and fix bugs.
- Creating and maintaining documentation to ensure knowledge sharing.
To be considered for this role, you must have:
- A bachelor's degree in Computer Science or a related field.
- At least 2 years of experience in technical support or a related field.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills.
- Familiarity with cloud-based web applications and ITSM tools.
In addition to the competitive salary, we offer a comprehensive benefits package, including:
- Flexible working hours.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
