Technical Support Specialist for End User Computing

hace 1 mes


Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

Are you looking for a challenging role where you can utilize your technical skills to provide top-notch support to our customers? Look no further At Nuvit Service, we are seeking an experienced Technical Support Specialist for End User Computing to join our team.

About the Role

This is a fantastic opportunity to work with cutting-edge technologies and be part of a dynamic team that values innovation and excellence. As a Technical Support Specialist for End User Computing, you will be responsible for providing Tier 1-2 support on escalated incidents related to workstation and mobile environments, including hardware, operating systems, drivers, and applications.

Key Responsibilities:
  • Provide excellent customer service and resolve technical issues in a timely and efficient manner.
  • Assist with software deployments, applications packaging, scripting, operating systems deployments, PC imaging, and security for end user computing devices.
  • Support with mobile device management, including Office 365 MDM.
Requirements:
  • 4-5 years of hands-on IT experience in a technical help desk role.
  • 4-5 years of hands-on experience with at least one infrastructure technology (e.g., UNIX or Windows).
  • Solid knowledge in Microsoft Excel (Power Query highly desirable).
  • Desirable advanced level of English.
  • Technical English is required.
  • Highly motivated, driven, and willing to work independently while receiving instruction through supervision in a highly regulated environment.
  • Proactive.
  • Teamwork.

We offer a competitive salary of $**65,000** per annum, plus additional benefits and opportunities for growth and development.

At Nuvit Service, we value our employees' contributions and strive to create a positive and supportive work environment. If you are passionate about delivering exceptional customer service and have a strong technical background, we encourage you to apply for this exciting opportunity.



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