Technical Support Professional

hace 2 semanas

Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

About the Role

In this exciting opportunity, you will play a vital part in delivering exceptional technical support for cloud-based applications. As a Technical Support Professional - Cloud Services, your primary responsibility will be to ensure seamless infrastructure and application operations across the organization's portfolio.

You will work closely with application development teams to guarantee operational readiness for new applications and features. This collaboration is essential to driving innovation and improving service quality.

Key responsibilities include:

  • Delivering reliable infrastructure and application operations according to business expectations.
  • Partnering with application development teams to deliver operational readiness for new applications and features.
  • Collaborating with stakeholders to define roadmaps for applications and processes.
  • Driving continual service improvement and innovation in productivity, software quality, and reliability.
  • Maintaining thorough understanding of ITIL processes related to incident management, problem management, and application life cycle management.
  • Monitoring and analyzing business operational and technical key metrics.
  • Effectively communicating complex problems, concepts, and solutions to varied audiences.
  • Participating in large-scale upgrades and initiatives.
  • Partnering with security, data center, and service governance teams to ensure compliance with internal and external standards and certifications.
  • Ensuring documentation, processes, and procedures are updated regularly.

About You

To succeed in this role, you should have:

  • Experience supporting applications built on modern architecture and cloud infrastructure, including .NET, Postgres, Oracle, SQL Server, and Docker.
  • 2-3 years of experience as an Application Support Analyst or similar role.
  • A proven track record of monitoring and analyzing business operational and technical key metrics.

What's in it For You?

This role offers a unique opportunity to join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

  • Hybrid Work Model: We offer a flexible hybrid working environment that balances flexibility and connection.
  • Wellbeing: Comprehensive benefit plans, flexible vacation, mental health days off, work-from-anywhere options, and employee incentive programs.
  • Culture: A globally recognized reputation for equality, diversity, and inclusion, flexibility, work-life balance, and more.
  • Learning & Development: Access to LinkedIn Learning, internal Talent Marketplace opportunities, and networking events.
  • Social Impact: Ten employee-driven Business Resource Groups, two paid volunteer days annually, and Environmental, Social, and Governance (ESG) initiatives.
  • Purpose-Driven Work: Contribute to a company that helps customers pursue justice, truth, and transparency, upholding the rule of law and providing trusted information worldwide.

As a Technical Support Professional - Cloud Services, you can expect an estimated salary range of $80,000 to $110,000 per year, depending on location and experience.

About Us

We are Thomson Reuters, a leading provider of highly specialized information-enabled software and tools for professionals in the legal, tax, accounting, and compliance industries. Our industry-leading products and services help these professionals do their jobs better, creating more time for them to focus on what matters most. With over 26,000 employees across more than 70 countries, we celebrate diversity and inclusion, and are committed to pursuing objectivity, accuracy, fairness, and transparency.

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