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Customer Experience Senior Lead Specialist
hace 2 meses
About the Role:
We are seeking a highly skilled and experienced Customer Experience Senior Lead Specialist to join our team at Acuity Brands Lighting, Inc. As a key member of our customer-facing team, you will play a critical role in ensuring that our customers receive exceptional service and support.
Key Responsibilities:
- Represent the customer perspective in the manufacturing environment, proactively asking questions and expressing needs on behalf of the customer.
- Make decisions on behalf of the customer, teaching others to do the same.
- Facilitate the approval of more complex, project-level business opportunity requests prior to order entry.
- Seek problem solutions that ensure orders are won.
- Facilitate the approval of more complex, project-level customer pull-in requests for open orders.
- Lead customer support and manufacturing operations to establish, communicate, and execute the path to meeting the customer's needs.
- Proactively seek, suggest, and coordinate alternates with manufacturing operations, consulting product teams as required.
- Proactive ownership at production level for commitments.
- Proactively review and ensure system visibility of all team commitments both internally and externally.
- Ensure team is proactively communicating with support partners when commitments will be missed.
- Serve as the first point of escalation for internal partners.
- Communicate team needs and potential solutions to leadership.
- Teach, mentor, and support others in their journey to effectively achieving the above.
Requirements:
- 3 to 5 years of experience in customer service/supply chain.
- Bachelor's Degree or equivalent.
About Us:
Acuity Brands Lighting, Inc. is a market-leading industrial technology company that designs, manufactures, and brings to market products and services that make a valuable difference in people's lives. We are positioned at the intersection of sustainability and technology, developing innovative solutions that help our customers save energy and reduce their carbon emissions.
