Customer Operations Specialist

hace 2 horas


Ciudad Apodaca, Nuevo León, México Abb A tiempo completo

**Customer Operations Specialist**:

At ABB, we are seeking a skilled Customer Operations Specialist to join our team. This role will focus on developing and implementing local key accounts strategies, ensuring full compliance to service levels and customer satisfaction.

**Key Responsibilities:**

- Proactively identify and select key accounts with specific requirements in customer operations, meeting customers to understand their needs and expectations.

- Define and propose service level targets for key accounts, ensuring their achievement through a structured follow-up process.

- Monitor competitors' activity and ensure appropriate response strategies are formulated and implemented.

**Requirements:**

- Bachelor's degree in Administration, International Business, Financial, Economics or related field.

- 2 years of experience in similar positions.

- Knowledge of MS Office - Excel.

- Previous experience with SAP - Salesforce.

- Advanced English level.



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