Senior Operations Support Manager

hace 2 meses


Xico, México Citi A tiempo completo
About the Role

Citi is seeking a highly skilled Senior Operations Support Manager to join our team. This role will be responsible for leading key sessions, preparing minutes, and closing follow-up of action items and activities with support areas such as operations and technology.

Job Summary

The successful candidate will have experience in ServiceNow and incident process, with excellent problem-solving and decision-making skills. They will also possess strong organizational and time management skills, as well as the ability to prepare materials, dashboards, reports, and follow-up for senior management.

Responsibilities
  • Lead key sessions and prepare minutes
  • Closing follow-up of action items and activities with support areas such as operations and technology
  • Support War Rooms and implement post-implementation validations in ATMs to confirm no impact of tech implementations
  • Prepare presentations and provide status of stability KPIs in senior meetings
  • Documentation and follow-up of incidents for solution
Requirements

To be considered for this role, you will need:

  • 0-2 years of relevant experience
  • Demonstrated problem-solving and decision-making skills
  • Proven organization and time management skills
  • Excellent communication and interpersonal skills
  • A moderate degree of expertise in the development of requirements and project plans
What We Offer

Citi offers a competitive salary range of $80,000-$110,000 per year, depending on location and experience. In addition to a comprehensive benefits package, you will also have access to training and development opportunities to help you grow in your career.



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