Senior Operations Support Manager
hace 2 meses
Citi is seeking a highly skilled Senior Operations Support Manager to join our team. This role will be responsible for leading key sessions, preparing minutes, and closing follow-up of action items and activities with support areas such as operations and technology.
Job SummaryThe successful candidate will have experience in ServiceNow and incident process, with excellent problem-solving and decision-making skills. They will also possess strong organizational and time management skills, as well as the ability to prepare materials, dashboards, reports, and follow-up for senior management.
Responsibilities- Lead key sessions and prepare minutes
- Closing follow-up of action items and activities with support areas such as operations and technology
- Support War Rooms and implement post-implementation validations in ATMs to confirm no impact of tech implementations
- Prepare presentations and provide status of stability KPIs in senior meetings
- Documentation and follow-up of incidents for solution
To be considered for this role, you will need:
- 0-2 years of relevant experience
- Demonstrated problem-solving and decision-making skills
- Proven organization and time management skills
- Excellent communication and interpersonal skills
- A moderate degree of expertise in the development of requirements and project plans
Citi offers a competitive salary range of $80,000-$110,000 per year, depending on location and experience. In addition to a comprehensive benefits package, you will also have access to training and development opportunities to help you grow in your career.
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Operations Support Manager
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Senior Operations Support Manager
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Xico, México Citi A tiempo completoAt Citi, we are seeking a highly experienced Senior Operations Support Manager to lead our team and ensure seamless delivery of operations support services.About the Role:The successful candidate will be responsible for leading a team through delegation of tasks and responsibilities, conducting performance evaluations, determining staffing needs, and...
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