Senior Operations Support Manager
hace 1 semana
At Citi, we are seeking a highly experienced Senior Operations Support Manager to lead our team and ensure seamless delivery of operations support services.
About the Role:
The successful candidate will be responsible for leading a team through delegation of tasks and responsibilities, conducting performance evaluations, determining staffing needs, and contributing to resource planning and budget management. Additionally, they will contribute to the development of new techniques, models, and plans within their area of expertise.
Key Responsibilities:
- Lead the Operations Support department through effective delegation and task management
- Conduct thorough performance evaluations and determine staffing needs
- Monitor team end results and contribute to resource planning and budget management
- Develop and implement new techniques, models, and plans within area of expertise
- Facilitate alignment of the Operations Support infrastructure through focused technologies and processes
- Evaluate and implement control measures to ensure compliance with government regulations
- Provide expert judgment based on analysis of information and in-depth knowledge of policies and procedures
- Exercise independence of judgment and autonomy while managing teams
Qualifications and Requirements:
- 5-8 years of experience in managing a team, preferably in a similar role
- Proven track record of analyzing business requirements, developing test plans, and resolving discrepancies
- Required licensing/registration: Series 7, Series 9, Series 10, and Series 63
- Ability to work independently, adjust priorities quickly, and manage deadlines or unexpected changes
- Self-motivated, detail-oriented, and organized with strong time management skills
- Demonstrated problem-solving and decision-making skills, as well as clear and concise written and verbal communication skills
Education and Certification:
- Bachelor's degree or equivalent experience required
We offer a competitive salary range of $120,000 - $180,000 per annum, depending on experience and qualifications. At Citi, we are committed to equal opportunities and affirmative action. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View our EEO policy statement.
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