Customer Program Manager 2

hace 1 día

Xico, México Celestica Inc. A tiempo completo

Job Summary

Celestica Inc. is seeking a highly skilled Customer Program Manager 2 - Operations to join our team. As a key member of our Operations department, you will be responsible for providing direct and indirect supervision to subordinate team leaders and professional employees performing diverse roles.

Key Responsibilities

  • Establish three to five year plans and objectives, and develop policies for the function/unit.
  • Accountable for department results and for activities or projects involving multi-functional teams.
  • Work requires application of in-depth knowledge of professional standards and precedents in area of specialty.
  • Receives assignments in the form of objectives and sets goals to achieve objectives.
  • Establishes and recommends changes to policies.
  • Develops or assists in the development of department budgets and goals.
  • Provides direct supervision to others, or indirect through subordinate supervisors, and coordinates the activities of a section or department with responsibility for results in terms of costs, methods, and employees.
  • Makes hiring and firing decisions.
  • Reviews employees' performance and recommends employee compensation; coaches for improved performance and disciplines as necessary.
  • Provides final approval for subordinate managers/supervisors salary and performance recommendations.
  • Built cross-functional relationships where persuasive skills, negotiation skills, and considerable tact are required to gain support.
  • Interacts directly with subordinates and peer groups; interfaces with senior managers on issues related to the area of expertise.
  • Maintains positive relationships with key customers, suppliers, etc., who have a significant impact on the success of the organization.

Detailed Description

As a Customer Program Manager 2 - Operations, you will be responsible for meeting and delivering all commercial aspects of the account and, with the support of a multifunctional Customer Focus Team (CFT), coordinating the delivery of products and services aligned to the expectation of the client.

Key Performance Indicators

  • Benefit realization.
  • Adherence to contract agreements.
  • Managing scope creeps to maintain expected/quoted financial performance while minimizing risks and maximizing opportunities.

Requirements

  • Strong leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong analytical and problem-solving skills.
  • Ability to build and maintain positive relationships with key customers, suppliers, etc.

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