Transformation Program Manager

hace 1 día

Xico, México Zendesk, Inc. A tiempo completo

About the Role:

We are seeking a highly skilled and experienced Senior Program Manager to join our Corporate Program Management Office (CPMO) at Zendesk, Inc. The ideal candidate will have a proven track record of driving large-scale, complex programs and will be responsible for executing transformation projects aimed at delivering company strategy.

Key Responsibilities:

  • Partner closely with leadership to translate corporate strategies into execution-ready programs and initiatives.
  • Drive cross-functional execution teams to deliver on objectives, ensuring clear communication and follow-up with stakeholders to meet deadlines.
  • Bring structure to sometimes ambiguous visions and craft programs to bring them to life.
  • Design and build streamlined and optimized processes, working with teams on areas requiring significant change management in a way that minimizes disruption.
  • Set up appropriate communications infrastructure for program execution and executive-level engagement.
  • Identify and track key milestones from program inception to program retrospective, anticipating areas of risk and proactively mitigating them.
  • Cultivate a culture of openness and transparency to increase the likelihood of program success.
  • Lead by influence rather than authority to build trust across the organization.
  • Positively impact the effectiveness and efficiency of program team members by sharing your experiences and contributing to the continuous improvement of our methodology.

Requirements:

  • Proven track record of driving several large-scale, complex programs.
  • Minimum of 5 years in a Sr. Program Manager role within a fast-paced environment or management consulting focused on business transformation efforts.
  • Experience working with and supporting operations teams and managing programs that impact large employee groups.
  • Demonstrated success working across diverse teams and geographies, with the ability to synthesize what may appear to be competing priorities.
  • Serves as an invaluable business partner to the teams you support with a diverse skill set that spans business operations, process design and improvement, data/analytics, and program management.
  • Able to distill complex, multi-faceted topics into an organized, structured approach and mobilize the right people to execute.
  • Strong collaboration, planning, influencing, prioritization, and time management skills.
  • Ability to tailor your approach and those of the Corporate PMO to meet the needs of Zendesk teams.
  • Ability to follow and positively influence Corporate PMO methodology and best practices.
  • Experience with Atlassian toolset (JIRA, Confluence), Smartsheet, and/or process mapping software (Lucidchart) a plus.
  • PMP and/or Prosci Change Management certifications a plus.

About Zendesk:

Zendesk is a leading provider of customer service and engagement software. We help businesses build stronger relationships with their customers through our cloud-based platform. Our software is designed to be intuitive and easy to use, allowing businesses to provide exceptional customer experiences across multiple channels.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A comprehensive training program.
  • A collaborative and inclusive team culture.

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