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Enterprise Onboarding Specialist
hace 2 meses
At PayPal, we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.
**Job Summary:**
The Onboarding Manager is responsible for the education, retention, and growth of newly onboarded merchants from the Enterprise Sales Organization encompassing the initial 90-day period from Opportunity launch through post-launch support. The Onboarding Manager is responsible for identifying operational efficiencies and engaging in proactive discussions with merchants regarding their business, growth strategies, and recommendations as to how PayPal can partner to increase profitability and meet business objectives.
**Key Responsibilities:**
- Provide Merchant Education and Demonstrations to support success for managing users, reporting and settlement, Resolution Center, Fraud Filters, general transaction reviews.
- Provide administrative support to Sales Teams for Onboarding merchants.
- Manage customer growth and retention of merchants triggered by or referral, independently or in collaboration with assigned sales partner and integration teams.
- Maintain revolving portfolio of up to 150 merchants on a rolling 90 day basis.
- Support an Onboarding Lite functionality that supports a large quantity of reactionary support.
- Partner to expand product penetration that are most applicable to merchant business model, industry, selling behaviors, and particular situation, as well as other elements of relationship management to create increased customer loyalty and stickiness.
- Align on merchant integration quality and parity to assure consistent ability to combat external competitors and increase market share and conversions.
- Understand the PayPal vision and strategy and leverage knowledge of ecommerce market, industry players and key competitors to win business.
**Requirements:**
- Proficient in PayPal and Braintree products and processes.
- Strength in solution-based selling and relationship management skills.
- Strength in stakeholder management and project leading.
- Results-oriented to meet and exceed assigned financial and customer satisfaction goals.
- Excellent internal and external communication skills - delivers presentations with solutions linking to business value.
- Ability to work in a dynamic environment with competing priorities - able to shift focus based upon organizational needs.
- Team player with demonstrated ability to execute across a cross-functional team.
- Must be able to work independently. Non queue/and queue based work environment.
- Ability to leverage internal and external resources to create customer contact strategies (Salesforce, LinkedIn etc.).
**Our Benefits:**
At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset—you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
