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Reservation Agent
hace 2 meses
Job Summary
We are seeking a highly skilled Reservation Agent to join our team at Marriott International, Inc. As a Reservation Agent, you will be responsible for processing all reservation requests, changes, and cancellations in a timely and efficient manner.
Key Responsibilities
- Process all reservation requests, changes, and cancellations in a timely and efficient manner.
- Identify guest reservation needs and determine appropriate room type.
- Verify availability of room type and rate.
- Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue.
- Input and access data in reservation system.
- Indicate special room reservation types by inputting the correct code and rate into the reservation system.
- Follow proper escalation procedures when addressing guest concerns.
Requirements
- Follow all company policies and procedures.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Protect company assets.
- Protect the privacy and security of guests and coworkers.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests' service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Support team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Comply with quality assurance expectations and standards.
About Marriott International, Inc.
Marriott International, Inc. is a global hospitality company that operates a portfolio of brands, including Marriott Hotels, JW Marriott, and more. We are committed to providing exceptional service and creating memorable experiences for our guests.
What We Offer
- A competitive salary and benefits package.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
- The chance to work with a global brand and make a difference in the lives of our guests.
