Customer Support Specialist with Technical Expertise

hace 1 semana


Guadalajara, Jalisco, México Teamviewer A tiempo completo

TeamViewer is a global leader in remote access and support solutions. Our cutting-edge platform empowers users to bridge distances and digitalize processes.

We are committed to quality and innovation, with a diverse team of over 1,400 employees from more than 80 nationalities worldwide. We believe that our inclusive culture, where everyone feels welcome and supported, is key to our success.

We are seeking a Customer Support Specialist to join our winning team. As a technical expert, you will assist customers with product-related issues, promote a high-quality service image, and identify potential sales opportunities.

Key Responsibilities:

  • Provide Tier 1 Technical Support for customer inquiries about TeamViewer software
  • Determine potential for sales opportunities and forward leads to responsible teams
  • Make customer satisfaction calls and participate in surveying customers to improve service delivery

Requirements:

  • High School Diploma or equivalent
  • 1+ years of experience in phone-based customer care in a high-volume call center environment (preferred)
  • Excellent oral and written fluency in English, Spanish, and Portuguese required
  • Advanced knowledge of Windows operating systems and intermediate knowledge of MS Office software
  • High level of IT and technical knowledge with interest in the IT field

Benefits:

  • Average annual salary: $40,000 - $60,000 depending on location and experience
  • Health benefits, food vouchers, and paid vacations/PTO
  • Opportunities for growth and professional development within a dynamic company

About TeamViewer:

  • We are an equal opportunities employer, committed to building an inclusive culture
  • We celebrate cultural diversity and value respect, support, and open feedback


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