Property Manager

hace 1 semana


Pto Vallarta, Jalisco, México Naya Homes A tiempo completo

About Naya Homes

Naya Homes is a pioneering property management and hospitality company that is revolutionizing the Latin American vacation and short-term rental market. We're building a tech-first platform that empowers homeowners and real estate developers to increase their financial returns through short-term and vacation rentals while removing their operating burden.

Role Overview

As a Property Manager at Naya Homes, you'll have a unique opportunity to shape the company's operations, culture, and hospitality brand. You'll be responsible for ensuring the successful monetization of assets, providing magical guest experiences, and efficient operations for Naya Homes.

Key Responsibilities

  • Manage KPIs and NPS on customer satisfaction and operational efficiency of every unit at your portfolio
  • Manage the operational requirements from the apartments and/or buildings in a specific zone, including onboarding, furnishing, and listing new units
  • Coordinate with the operations team on cleaning, maintenance, and furnishing to guarantee the best experience
  • Coordinate & follow up of homeowners to guarantee their experience as one of the main audiences
  • Develop best practices playbook to help set up trainings for future hires across local and international markets
  • Develop new market deployment playbooks and operational processes that adapt for the market and transverse markets
  • You'll be the guide of our Happiness agents to maximize their potential
  • Manage a healthy, stable and clear P&L of the unit
  • Attend guest/homeowners requests and issues to guarantee the best experience, anticipating guest needs and personalize their experience

Why You Might Be Excited About Naya Homes

  • We're transforming the Latin American vacation and short-term rental market by building the first large-scale, tech-first property manager
  • We're well funded and plan to move very quickly in a market offering enormous opportunities
  • We're building a new asset class in Latin America. Once we've built a foundation of supply, our data will enable us to build products that will fundamentally change how people own and use vacation and short-term rentals
  • We are also building a world-class hospitality brand that will provide magical stays and the many destinations we will be launching over the next months and years
  • We're small, so you'll be able to contribute over big areas of our product and have immense impact on our business
  • You will have the opportunity to grow in the organization. You will have the opportunity to closely work with the experienced founders and have an active say in the direction of the company

About You

  • 5+ years of experience in hospitality, tech, or other operational roles within startups
  • 2+ years of experience as a PM in one or more of the leading Property Management and Rentals companies in Puerto Vallarta
  • Familiarity with cleaning, operations, hospitality and maintenance processes, be open to continue improving and bringing new initiatives and strategies to the table
  • You fundamentally love hosting, hospitality, and genuinely enjoy seeing guests experience magic
  • Have worked and thrived in a fast-paced environment at an early stage company (preferred, not required)
  • Excel at working cross-functionally and being a collaborative team player
  • Excellent communicator
  • Inspired by and passionate about the mission
  • English speaker
  • Naya Homes celebrates diversity and is committed to providing an environment of mutual respect where equal opportunities are available to all.

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