Customer Retention Director Contract Logistics

hace 4 semanas

Xico, México Kuehne + Nagel As A tiempo completo
About the Role

We are seeking a highly skilled Customer Retention Director to join our Contract Logistics team at Kuehne+Nagel Mexico. As a key member of our organization, you will be responsible for building strategic partnerships with key customers, driving positive experiences, and enabling business capabilities.

Key Responsibilities
  • Operational Excellence:
    • Single point of entry for general economic, contractual, operational, and IS-related topics.
    • Orchestrate with different KN and customer stakeholders the prompt implementation of action plans.
    • Sparring partner for the relevant vertical owner in customer development.
    • Manage critical escalations effectively through the functional and operational KN organizations.
    • Facilitate knowledge transfer between operations.
  • Customer Experience:
    • Drive customer centricity at all levels of the organization and relationships.
    • Owner of the customer-specific engagement plan by creating positive experiences across the different touchpoints and moments of truth.
    • Identify opportunities to broaden the scope and add additional services to the existing business.
    • Working closely with the Customer Engagement position to identify opportunities for innovation and front-end development.
    • Promote the correct implementation of the listening tools to secure that the right operational capabilities are in place.
    • Develop and drive a robust process to manage customer feedback, prepare data analytics, consolidate national good practices, and close critical gaps identified with segmented customers.
  • Renewal Strategy:
    • Ensure that strong renewal strategies are in place for the selected accounts.
    • Identifying risks and working with local teams and customers to mitigate them.
    • Driving the strategic objective of +90% retention rate for multi-regional Customers in the respective Vertical.
    • Lead and coordinate the KN customer functions, developing outstanding solutions and commercial proposals to selected customers.
  • Service Performance:
    • Steering and alignment of projects and financial targets across sites for the selected accounts.
    • Driving consistent service levels across multi-sector operations by monitoring and following up on the key performance indicators.
    • Governance and execution of blueprint approach (ensure standard operations for all existing and potential new operations).
    • Identify and deliver innovation and improvement opportunities using resources from KN.
  • Account Management:
    • National reference point for customer communication within the respective vertical and other KN stakeholders or functions.
    • Provide leadership and global steering to local or regional account managers where they are in place.
    • Identify training needs for key KN personnel involved in account and support development.
    • Establish and nurture the national community for the selected account – provide leadership and secure that corporate vision is well integrated across the contract managers.
About You

We are looking for a candidate with +15 years of logistics, operations, or supply chain experience, with a minimum of 5 years at senior management level. You should have a strong understanding of customer needs, behavior, and a bias for customer centricity. A mix of 3PL and customer-side employment experience is highly recommended. You should also have strong leadership, relationship building, and influencing skills, as well as operational and front-line customer/account management experience.

We offer a diverse, collaborative environment, driven by the latest technologies, where you will work alongside highly motivated, customer-focused colleagues. If you are passionate about excellence and customer orientation, and have the ability to manage cross-functionally and across a global organization, we encourage you to apply.

  • Customer Retention Director Contract Logistics

    hace 4 semanas

    Xico, México Kuehne + Nagel As A tiempo completo

    Job SummaryKuehne + Nagel As is seeking a highly skilled Customer Retention Director Contract Logistics to join our team. As a key member of our Contract Logistics business unit, you will be responsible for building and maintaining strategic partnerships with our key customers.Key ResponsibilitiesLead the account management team for top multi-sector...

  • Customer Retention Specialist

    hace 4 semanas

    Xico, México Porch Mexico A tiempo completo

    About Porch MexicoPorch Mexico is a leading vertical software and insurance platform, positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing...

  • Business Development Director

    hace 4 semanas

    Xico, México Ceva Logistics A tiempo completo

    About Ceva LogisticsCeva Logistics is a global leader in supply chain solutions, connecting people, products, and providers worldwide. Our team of experts lives and breathes logistics, driven by a passion for delivering exceptional results. We believe that our business is built on people, and we foster a culture of teamwork, respect, and empowerment.Our...

  • Customer Retention Specialist

    hace 4 semanas

    Xico, México Dealership Performance 360 S. De R.L De C.V A tiempo completo

    About the RoleDealership Performance 360 CRM is a rapidly growing company that requires exceptional leadership and vision to drive its continued success. We are seeking a highly skilled Customer Retention Specialist to provide accurate, clear, and concise information to our customers, resulting in better expectations and understanding of our services,...

  • Logistics Account Manager

    hace 4 semanas

    Xico, México Carolina Logistics Inc A tiempo completo

    About the RoleCarolina Logistics Inc is a leading American freight forwarder with a strong presence in the international market. With 14 years of expertise, we offer comprehensive logistics solutions that combine air, land, and ocean transportation services. Our commitment to excellence is reflected in our ability to provide smart logistics solutions that...

  • Logistics Expert

    hace 4 semanas

    Xico, México Ceva Logistics A tiempo completo

    About CEVA LogisticsWe are a global supply chain solutions provider, connecting people, products, and providers worldwide. Our team of experts lives and breathes logistics, driven by a people-centric approach that fosters teamwork and respect.With over 98,000 employees across 1,000 facilities in 160 countries, we offer end-to-end, customized solutions in...

  • Customer Retention Manager

    hace 4 semanas

    Xico, México Thomson Reuters A tiempo completo

    About the RoleIn this opportunity as a Retention/Customer Success Manager, you will:Lead a team of retention specialists in a global software company.Develop and manage talent and performance within the team.Set up and establish new teams as needed.Drive the team to meet goals set in collaboration with senior management.Focus on priority touchpoints,...

  • Logistics Director

    hace 4 semanas

    Xico, México Brambles A tiempo completo

    Job SummaryWe are seeking a highly experienced and skilled Logistics Director to lead our Logistics & Planning department in Mexico. As a key member of our team, you will be responsible for developing and implementing a strategy to facilitate the cost-effective flow from Plants to Customers and reverse logistics from Retailers to Plants.Key...

  • Business Development Director

    hace 4 semanas

    Xico, México Ceva Logistics Ag A tiempo completo

    About Ceva Logistics AgCeva Logistics Ag is a global leader in supply chain solutions, connecting people, products, and providers worldwide. Our team of experts lives and breathes logistics, driven by a people-centric approach that fosters teamwork and respect. We empower our diverse workforce to grow their careers within the company, promoting initiative...

  • Logistics Coordinator

    hace 4 semanas

    Xico, México Carolina Logistics Inc A tiempo completo

    About Carolina Logistics IncCarolina Logistics Inc is a leading American freight forwarder with a strong presence in the international market. With 14 years of expertise, we offer comprehensive logistics solutions that combine air, land, and ocean transportation services. Our commitment to excellence is reflected in our ability to provide smart logistics...

  • Operations Director

    hace 4 semanas

    Xico, México Human Quality. A tiempo completo

    **About Human Quality**We are a logistics services company that handles all shipments from start to finish. Our 24/7 concierge service is available to every customer, and we have access to experienced account executives based in Fort Worth, Monterrey, and Nuevo Laredo.**Job Overview**The Operations Director will oversee and manage all aspects of third-party...

  • Logistics Account Manager

    hace 4 semanas

    Xico, México Charger Logistics A tiempo completo

    Logistics Key Account ManagerWe're proud to be a part of Charger Logistics, a world-class asset-based carrier with a strong presence across North America. With over two decades of experience in providing top-notch logistics solutions, we've transformed into a leading transport provider and continue to grow.About UsWe invest time and support into our...

  • Logistics Account Manager

    hace 4 semanas

    Xico, México Charger Logistics A tiempo completo

    {"title": "Logistics Account Manager", "content": "At Charger Logistics, we're looking for a skilled Logistics Account Manager to join our team. As a key member of our sales team, you'll be responsible for building and maintaining strong relationships with our customers, ensuring their day-to-day and long-term needs are met. You'll work closely with our...

  • Senior Logistics Coordinator

    hace 4 semanas

    Xico, México Fuze Logistics Services Inc A tiempo completo

    Job Summary:We are seeking a highly skilled and experienced Logistics Coordinator to join our team at Fuze Logistics Services Inc. As a key member of our logistics team, you will be responsible for negotiating freight rates with carriers, sourcing carriers, and ensuring they are qualified in our RMIS system. You will also be responsible for growing and...

  • Operador de Montacargas Doble Reach

    hace 4 semanas

    Xico, México Hellmann Contract Logistics S.A A tiempo completo

    Hellmann Contract Logistics S.A busca un profesional para ocupar el puesto de Montacargas Doble Reach.Ofrecemos:Un salario competitivo, prestaciones de ley, vales de despensa, bono de productividad, uniforme y capacitación continua, convenio académico para concluir estudios, horas extra y una semana sin desfase ni fondo.Requisitos:Edad entre 20 y 45 años,...

  • Logistics Account Manager

    hace 4 semanas

    Xico, México Charger Logistics A tiempo completo

    **About Us**Charger Logistics is a world-class asset-based carrier with a strong presence across North America. With over 20 years of experience in providing top-notch logistics solutions, we have transformed into a leading transport provider and continue to grow.**Our Culture**We are an entrepreneurial-minded organization that values individual ideas and...

  • Auxiliar de Mantenimiento General

    hace 1 día

    Xico, México Hellmann Contract Logistics S.A A tiempo completo

    Descripción del PuestoBuscamos un Auxiliar de Mantenimiento General para unirse a nuestra equipo en Hellmann Contract Logistics S.A de C.V.ResponsabilidadesRealizar reparaciones hidráulicas, trabajos de plomería, reparaciones eléctricas y electrónicas, reparaciones a equipos de carga mecánica.Atención y supervisión a equipos de carga...

  • Almacenista de Stock

    hace 1 día

    Xico, México Hellmann Contract Logistics S.A A tiempo completo

    Descripción del PuestoBuscamos un Almacenista con experiencia en control de stock y manejo de mercancia para unirte a nuestra familia en Hellmann Contract Logistics S.A de C.V.ResponsabilidadesControl de stock y mercancia en el almacén.Carga de mercancia en el sistema de gestión.Traslado de mercancia y manejo de equipo hidráulico y hand held.Ubicación y...

  • Logistics Operations Director

    hace 4 semanas

    Xico, México Shein E-Commerce Co. Ltd. A tiempo completo

    About Shein E-Commerce Co. Ltd.Shein E-Commerce Co. Ltd. is a leading global online retailer with a strong presence in the e-commerce industry. Our mission is to provide customers with a wide range of products at affordable prices, while ensuring timely and efficient delivery.About the RoleWe are seeking a highly skilled and experienced Logistics Operations...

  • Supervisor de Seguridad Patrimonial

    hace 1 día

    Xico, México Hellmann Contract Logistics S.A A tiempo completo

    Descripción del PuestoBuscamos un profesional experimentado para ocupar el cargo de Supervisor de Seguridad Patrimonial en nuestra empresa, Hellmann Contract Logistics S.A de C.V.ResponsabilidadesControlar las entradas y salidas de personal y vehículos.Administrar el sistema de CCTV y validar la identidad de los empleados.Realizar la apertura y cierre de...