Customer Retention Specialist

hace 4 semanas


Xico, México Porch Mexico A tiempo completo

About Porch Mexico

Porch Mexico is a leading vertical software and insurance platform, positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers, 2) led by advantaged underwriting in insurance, 3) to protect the whole home.

About the Role

We are seeking a highly motivated and experienced Retention Specialist to join our marketing team. This role focuses on developing and implementing customer retention strategies to enhance customer loyalty and lifetime value within the home warranty industry. The ideal candidate will work remotely, bringing a deep understanding of customer behavior and retention strategies to improve the overall customer experience.

Key Responsibilities

  • Develop and execute comprehensive retention strategies to reduce churn and increase customer lifetime value.
  • Analyze customer data to identify trends and opportunities for improving retention.
  • Collaborate with cross-functional teams including sales, customer service, and product development to align retention efforts with overall business goals.
  • Implement and manage retention campaigns across various channels.
  • Monitor and report on retention metrics and campaign performance, providing insights and recommendations for continuous improvement.
  • Manage the budget for retention campaigns and initiatives, ensuring efficient use of resources to achieve retention goals.

What We Offer

  • Quick recruitment process through video calls.
  • Pay: $300 - $330 MXN pesos an hour.
  • Training: paid initial training, as well as on-going training to help you develop in your role and career.
  • Career path: real opportunities for career growth as our team keeps on growing.
  • Support: you're working from home but not alone, your team is available in real-time to help you be successful.
  • Work/Life Balance: this is a 100% remote job which means no more time wasted in traffic, spend more time at home, where your family needs you.

Requirements

  • Bachelor's degree in Marketing, Business, or a related field.


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