Customer Retention Manager

hace 4 semanas


Xico, México Thomson Reuters A tiempo completo

About the Role

In this opportunity as a Retention/Customer Success Manager, you will:

  • Lead a team of retention specialists in a global software company.
  • Develop and manage talent and performance within the team.
  • Set up and establish new teams as needed.
  • Drive the team to meet goals set in collaboration with senior management.
  • Focus on priority touchpoints, leveraging sales enablement tools and processes.
  • Facilitate conversations that reinforce the value of current TR solutions.
  • Apply broad perspectives to identify solutions to complex customer problems.

About You

You're a fit for the role if your background includes:

  • Fluent English is a must.
  • Minimum of 5 years of experience managing a team that supports a U.S.-based Book of Business.
  • Proven track record of leading a team of retention specialists in a global software company.
  • Experience in developing talent and managing team performance.
  • Demonstrated ability to drive retention and upsell strategies.
  • Ability to deal with ambiguity and navigate complex situations.
  • Strong command skills and ability to direct work efficiently.
  • Commitment to maintaining the quality of the team's work output.

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

  • Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
  • Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
  • Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
  • Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.


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