Customer Retention Manager
hace 4 semanas
About the Role
In this opportunity as a Retention/Customer Success Manager, you will:
- Lead a team of retention specialists in a global software company.
- Develop and manage talent and performance within the team.
- Set up and establish new teams as needed.
- Drive the team to meet goals set in collaboration with senior management.
- Focus on priority touchpoints, leveraging sales enablement tools and processes.
- Facilitate conversations that reinforce the value of current TR solutions.
- Apply broad perspectives to identify solutions to complex customer problems.
About You
You're a fit for the role if your background includes:
- Fluent English is a must.
- Minimum of 5 years of experience managing a team that supports a U.S.-based Book of Business.
- Proven track record of leading a team of retention specialists in a global software company.
- Experience in developing talent and managing team performance.
- Demonstrated ability to drive retention and upsell strategies.
- Ability to deal with ambiguity and navigate complex situations.
- Strong command skills and ability to direct work efficiently.
- Commitment to maintaining the quality of the team's work output.
What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
- Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
- Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
- Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
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