Customer Success Professional
hace 3 semanas
We are seeking a highly motivated and experienced Customer Success Specialist to join our team at Necodex in Hermosillo, Sonora.
The ideal candidate will have 2-3 years of experience in Customer Success or similar roles, with excellent communication skills in English and Spanish.
Key Responsibilities:
Client Relationship ManagementServe as the primary point of contact for assigned clients, fostering positive relationships and ensuring exceptional service delivery.
- Main Point of Contact: Be responsible for maintaining a strong rapport with assigned clients.
- Cross-functional Collaboration: Work closely with internal teams to resolve client issues and provide solutions to enhance their experience.
- Bilingual Communication: Communicate fluently in both English and Spanish, both written and verbal, to effectively engage with our diverse client base.
- Attention to Detail: Maintain meticulous records of client interactions, transactions, and feedback within the CRM system to ensure accuracy and consistency.
To be successful in this role, the ideal candidate will possess:
- A Bachelor's degree in Business Administration, Marketing, Communications, or systems engineering.
- 2-3 years of experience in Customer Success, Account Management, or similar customer-facing roles.
- Proficiency in using CRM software (e.g., Salesforce, HubSpot) to manage client relationships and track interactions.
The successful candidate can expect a competitive salary (approximately MXN 180,000 - 220,000 per month) along with:
- Major Medical Health Insurance.
- 15 PTO days from day one.
- Opportunity for advancement & growth in a rapidly expanding team.
- Mentorship, learning & education programs.
- Monthly employee events.
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