Field Service Specialist

hace 5 días


Ciudad de México, Ciudad de México Philips Iberica SAU A tiempo completo
Job TitleField Service SpecialistJob Overview

Job Summary:

The Field Service Specialist will be responsible for providing technical support and maintenance services to Philips customers, ensuring the optimal performance of HealthTech products and services. This role requires a strong technical background, excellent communication skills, and the ability to work independently in a fast-paced environment.

Key Responsibilities:
  • Technical Support: Provide timely and effective technical support to customers, troubleshooting and resolving issues related to imaging medical equipment.
  • Maintenance and Repair: Perform routine maintenance and repair of medical equipment, ensuring that all work is done in accordance with Philips procedures and regulatory guidelines.
  • Client Relationship Management: Build and maintain strong relationships with customers, providing technical support, and escalating issues as needed.
  • Documentation and Reporting: Maintain accurate records of all client visits, including equipment diagnostics, spare parts used, and any other relevant information.
Requirements:
  • Education: Bachelor's degree in engineering, electronic systems engineering, mechatronics, instrumentation and control engineering, biomedical or medical electronics.
  • Experience: At least 2 years of experience in imaging equipment maintenance, with a preference for ultrasound experience.
  • Skills: Proficient in Microsoft Windows and Office software applications, intermediate English language skills, and competent IT/network diagnosis and system connectivity skills.
About Philips Iberica SAU:

We are a leading health technology company dedicated to improving the lives of patients and customers through innovative solutions and services. Our mission is to provide high-quality healthcare products and services that meet the needs of our customers.

We are committed to diversity and inclusion, and we encourage applications from candidates with diverse backgrounds and experiences. If you are interested in this role and have many, but not all, of the required experiences, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips Iberica SAU.



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