Service Desk and Field Services Coordinator

hace 2 meses


Ciudad de México, Ciudad de México Edenred A tiempo completo

About Edenred

Edenred is a global leader in the provision of employee benefits and services. We help companies improve the lives of their employees and their families by providing innovative solutions that connect employees, companies, and merchants worldwide.

Job Summary

We are seeking a highly skilled Service Desk and Field Services Coordinator to join our Global Technology Americas team. As a key member of our team, you will be responsible for coordinating Service Desk and Field Services operations, ensuring seamless delivery of IT services to our end-users.

Key Responsibilities

  • Coordinate Service Desk and Field Services operations, ensuring timely resolution of incidents and requests.
  • Define, control, and monitor activities carried out by service providers, ensuring adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
  • Manage hardware and software assets, ensuring compliance with company policies and processes.
  • Monitor and analyze reports generated by service providers to identify areas for improvement.
  • Coordinate with internal teams to ensure smooth onboarding and offboarding of personnel, including IT services.
  • Participate in the implementation of hardware and software projects, ensuring minimal impact on business units.
  • Ensure the security of end-user services operations, including products, devices, and services.

Requirements

  • Advanced English language skills.
  • 2+ years of experience in Service Desk coordination or supervision for over 1000 users.
  • 3+ years of experience in Field Services coordination or supervision for over 1000 users.
  • 3+ years of experience working under Service Desk Institute and ITIL frameworks in Incident Management, Request Management, and Knowledge Management.
  • 3+ years of experience managing hardware and software assets.
  • 5+ years of technical experience in computing.
  • 5+ years of technical experience in Windows OS environment and mobile environment (Android, iOS).
  • 5+ years of technical experience/knowledge in networks (TCP/IP, Ethernet, WiFi, Bluetooth).
  • 5+ years of experience in IT service management (providers), including IT service contract management and finance.
  • Advanced level in using office tools (Excel, PowerPoint, Email).
  • Intermediate experience in scripting programming languages.
  • Experience working in a multicultural environment (countries/regions).
  • ITIL v3/v4 training and certification required.
  • 3+ years of experience using ITSM tools (Service Desk, Service Now, Jira ITSM).

Benefits and Perks

  • Ticket Restaurant.
  • Ticket Vestimenta.
  • Ticket Despensa.
  • Prima Vacacional.
  • Udemy license.
  • Spexx for languages classes.
  • Fondo de Ahorro.


  • Ciudad de México, Ciudad de México Edenred A tiempo completo

    Job DescriptionWe are looking for a Service Desk and Field Services Coordinator to join our Global Technology Americas team in Edenred. As a key member of our team, you will be responsible for coordinating service desk and field services operations, working closely with end-users, and ensuring the delivery of high-quality IT services.Mission:The Service Desk...


  • Ciudad de México, Ciudad de México Edenred A tiempo completo

    Job Title: Service Desk and Field Services CoordinatorEdenred is seeking a highly skilled Service Desk and Field Services Coordinator to join our Global Technology Americas team. As a key member of our team, you will be responsible for coordinating Service Desk and Field Services operations, ensuring seamless delivery of IT services to our end-users.Key...


  • Ciudad de México, Ciudad de México Edenred A tiempo completo

    Job Title: Service Desk and Field Services CoordinatorEdenred is seeking a highly skilled Service Desk and Field Services Coordinator to join our Global Technology Americas team. As a key member of our team, you will be responsible for coordinating Service Desk and Field Services operations, ensuring seamless delivery of IT services to our end-users.Key...


  • Ciudad de México, Ciudad de México Edenred A tiempo completo

    Take your career to the next level with Edenred!We are seeking a highly skilled Service Desk and Field Services Coordinator to join our team in the Americas region.As a key member of our Global Technology team, you will be responsible for coordinating Service Desk and Field Services operations, ensuring seamless delivery of IT services to our end-users.Key...


  • Ciudad de México, Ciudad de México Edenred A tiempo completo

    Take your career to the next level with Edenred! We are seeking a highly skilled Service Desk and Field Services Coordinator to join our Global Technology Americas team. As a key member of our team, you will be responsible for coordinating Service Desk and Field Services operations, ensuring seamless delivery of IT services to our end-users. Key...


  • Ciudad de México, Ciudad de México Edenred A tiempo completo

    Elevate Your Career with Edenred At Edenred, we are dedicated to enhancing the lives of millions by delivering innovative solutions that connect employees, businesses, and merchants globally. We believe in your potential for growth. By joining us, you will enhance your skills in a vibrant, multicultural, and challenging environment. Embrace the opportunity...


  • Ciudad de México, Ciudad de México Ericsson A tiempo completo

    **Job Overview**:We are seeking a highly motivated individual to join our team as a Service Support Specialist Jr. This role is part of our Field Operations organization, responsible for ensuring the smooth delivery of services to our customers.**Key Responsibilities**:Coordinate maintenance activities, leveraging Dispatch and Logistics skills to ensure...


  • Ciudad de México, Ciudad de México Tata Consultancy Services A tiempo completo

    **Service Desk Analyst Role****Job Summary:**We are seeking a highly skilled Service Desk Analyst to join our team at Tata Consultancy Services. As a Service Desk Analyst, you will be responsible for providing exceptional technical support to our clients, resolving their issues efficiently, and ensuring a high level of customer satisfaction.**Key...


  • Ciudad de México, Ciudad de México Edenred A tiempo completo

    Step into a rewarding career with Edenred. At Edenred, we are dedicated to delivering cutting-edge solutions that enhance the lives of millions globally, bridging the gap between employees, businesses, and merchants. We understand that your growth is paramount. By joining us, you will have the opportunity to develop your skills in a vibrant,...


  • Ciudad de México, Ciudad de México Edenred A tiempo completo

    Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are numerous ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. Dare...


  • Ciudad de México, Ciudad de México Edenred A tiempo completo

    Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to enhance the lives of millions, connecting employees, businesses, and merchants globally. We recognize there are numerous paths for you to advance. With us, you will develop your skills in a multicultural, challenging, and dynamic environment. Dare to be part of...

  • Tour Desk Coordinator

    hace 2 semanas


    Ciudad de México, Ciudad de México Mvw A tiempo completo

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Tour Desk Coordinator. This role is responsible for ensuring seamless tour operations, including telephone, guest reception, tour registration, and gifting.Key Responsibilities:Coordinate daily tour desk operations, including telephone and guest receptionEnsure...


  • Ciudad de México, Ciudad de México Essity A tiempo completo

    About the RoleThe Service Desk Operations Specialist will be responsible for developing and executing the service desk function for GBS SAS globally. This role will work closely with the service line operations teams to execute this function and contribute to the development of new and/or improved services, tools, and processes.Key ResponsibilitiesDevelop...

  • Service Desk Analyst

    hace 2 semanas


    Ciudad de México, Ciudad de México Essity A tiempo completo

    About the RoleThe Service Desk Analyst plays a crucial role in developing and executing the service desk function for Essity globally. This involves working closely with service line operations teams to deliver exceptional customer service and support.Key ResponsibilitiesDevelop and execute the service desk function for GBS SAS globallyUse knowledge of all...


  • Ciudad de México, Ciudad de México Essity A tiempo completo

    About the RoleThe Service Desk Operations Specialist develops and executes the service desk function for a large geographic area, working closely with service line operations teams to execute this function. This role contributes to the development of new and/or improved services, tools, and processes, and supports the service development team by collecting...

  • Front Desk Coordinator

    hace 7 días


    Ciudad de México, Ciudad de México Brp A tiempo completo

    LIFE AT BRPAt BRP, we have a unique ability to connect with our consumers, driven by a shared passion for innovation and excellence. Our teams are dedicated to developing market-shaping products and services that move people physically and emotionally, fostering a culture of collaboration and creativity.Our global presence spans over 100 countries, with a...


  • Ciudad de México, Ciudad de México Lenovo A tiempo completo

    Job Title: Managed Service Desk EngineerDescription: Lenovo Managed Service Desk is a cutting-edge technical support team that provides exceptional service to Lenovo's customers in Latin America. As a Managed Service Desk Engineer, you will be responsible for delivering top-notch technical support to our customers, resolving complex technical issues, and...


  • Ciudad de México, Ciudad de México Ericsson A tiempo completo

    **About Ericsson**We're a company that's been shaping the future of technology for over 54,000 patents. When you join our team, you're empowered to learn, lead, and perform at your best. This is a place where you're welcomed as your own unique self and celebrated for the skills, talent, and perspective you bring to the team.**Job Summary**:A position as a...


  • Ciudad de México, Ciudad de México Essity A tiempo completo

    About the RoleThe Service Desk Analyst plays a critical role in developing and executing the service desk function for Essity globally. This involves working closely with service line operations teams to deliver exceptional service to our stakeholders.Key ResponsibilitiesDevelop and execute the service desk function for GBS SAS globallyUtilize knowledge of...


  • Ciudad de México, Ciudad de México Essity A tiempo completo

    About the RoleThe Service Desk Analyst develops and executes the service desk function for a large geographic area, working closely with the service line operations teams to execute this function. This role contributes to the development of new and/or improved services, tools, and processes, and supports the service development team by collecting and...