Cloud Operations Specialist
hace 21 horas
We are seeking a highly skilled Cloud Operations Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring day-to-day quality service delivery, defining and tracking various service KPIs and SLAs, and de-escalating running escalations.
Key Responsibilities- Ensure Day-to-Day Quality Service Delivery
- Define and Track Various Service KPIs and SLAs
- De-escalate Running Escalations
- Work Towards Automating Various Day-to-Day Operational Tasks
- Plan, Set Up, Implement, and Operate SAP Technologies Achieving Ambitious SLAs
- Handle On-Call Duty
- Process Improvement on Daily Operational Activities
- Drive Projects and Programs
- Coordinate and Orchestrate Work Between Teams
- 5+ Years' Work Experience in Infrastructure and Basis Administration
- 5+ Years' Experience in Service Delivery in Global Teams
- Experience in Handling Managed Service Delivery Model
- Managing Operations and 24/7 Delivery Unit
- Understanding and Working Experience in SLA/KPI Tracking
- Familiar with ITIL Concepts of Service Management and Root Cause Analysis
- Understanding of Hyperscalers Concepts
- Working Experience in a Global Team with 24/7 Support
- De-Escalation Experience on IT Incidents and Requests
- Management of Multiple Activities Requiring Cross-Team Coordination
SAP is a global company with 200 million users and over 100,000 employees worldwide. We are a purpose-driven and future-focused organization with a highly collaborative team ethic and commitment to personal development. Our culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best.
We are proud to be an equal opportunity workplace and are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
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