Cloud Operations Specialist

hace 21 horas


San Pedro Garza García, Nuevo León, México Sap Se A tiempo completo

About the Role

We are seeking a highly skilled Cloud Operations Specialist to join our team at SAP SE. As a key member of our operations team, you will be responsible for ensuring day-to-day quality service delivery, defining and tracking various service KPIs and SLAs, and de-escalating running escalations.

Key Responsibilities

  • Ensure seamless service delivery and resolve technical issues in a timely manner
  • Develop and implement service level agreements (SLAs) and key performance indicators (KPIs) to measure service quality
  • Collaborate with cross-functional teams to identify and resolve operational issues
  • Implement process improvements to increase efficiency and reduce costs
  • Manage and coordinate the work of multiple teams to achieve business objectives

Requirements

  • 5+ years of experience in infrastructure and basis administration
  • 5+ years of experience in service delivery in global teams
  • Experience in handling managed service delivery models
  • Strong understanding of SLA/KPI tracking and ITIL concepts
  • Ability to communicate effectively at all levels of the organization

Preferred Skills

  • Project management experience
  • Experience with hyperscalers and cloud technologies
  • Strong analytical and problem-solving skills

About SAP SE

SAP SE is a leading provider of enterprise software and services. We help organizations run better by providing software solutions that enable them to operate more efficiently and effectively. Our solutions are designed to help businesses of all sizes and industries to improve their performance and achieve their goals.



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