Senior IT Consultant for Cloud Solutions and Incident Management

hace 3 semanas


Xico, México Sap Se A tiempo completo
Job Description

We are seeking an experienced Senior IT Consultant to join our SAP Enterprise Cloud Services Delivery Technical Operations team in Monterrey, Mexico.

About the Role

In this critical position, you will work as part of our Critical Incident Management team, responsible for ensuring the 24x7 availability of SAP systems running on SAP ECS. You will support, troubleshoot, and resolve alerts and incidents, with a focus on streamlining standard operating procedures through automation.

Key Responsibilities
  • Collaborate with other teams, including Major Incident Manager, Level 3 support, Managed Service Providers, Global Cloud Services, and Hyperscalers.
  • Guide other roles on process and technical details for troubleshooting, action planning, and resolution related to critical/major incidents.
  • Analyze complex problems in IT operations and develop effective solutions.
Requirements and Qualifications

We are looking for candidates with:

  • Experience in SAP Basis NetWeaver (ABAP and Java Basis administration) and Non-NetWeaver technologies.
  • Familiarity with HANA DB and hyperscaler environments (GCP, Azure, AWS).
  • Strong working knowledge of Linux and Windows operating system platforms.
  • At least 8 years of experience in IT Operations with significant experience in working on incidents and alerts.
What We Offer

As a Senior IT Consultant at SAP, you can expect:

  • A competitive estimated salary range of $120,000 - $180,000 per year, depending on location and experience.
  • A collaborative and dynamic work environment with opportunities for professional growth and development.
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.


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