Customer Service Representative

hace 2 semanas


Xico, México Pepsico A tiempo completo

Overview

">

We are the largest food and beverage company in the world, with iconic brands consumed over a billion times a day in more than 200 countries.

">

PepsiCo has been a part of Mexican homes for over 116 years, with a portfolio that includes 22 of the world's most recognized brands.

">

We offer a culture where all people are welcome, and you can be yourself. We value diversity and believe it drives innovation.

">

The Opportunity

">

This position is responsible for providing outstanding customer service to customers and employees in the California, Mountain, and Midwest Market Units.

">

You will answer inbound calls and ensure issues are resolved by screening and tracking each request and dispatching to the appropriate Pepsi service team.

">

Your Impact

">

As a Customer Service Representative, your functions would include:

">
  • ">
  • Answering and providing exceptional customer service to over 50 calls per day;">
  • Processing inbound calls to determine the appropriate area (i.e., Delivery, Merchandising, MEM, etc.);">
  • Partnering with other departments to achieve root cause resolution of customer issues and provide feedback through reporting;">
  • Achieving individual and team objectives, including Average Call Handle Time, Calls per Hour, Cases Closed, Quality Service Level, and achieving an < 2% abandonment rate goal for the Pepsi Support Center;">
  • Maintaining complete and accurate documentation within the Customer Service Center Call Log;">
  • Maintaining an On Target or better performance rating;">
  • Contributing toward team goals and objectives;">
  • Contributing toward improving National Customer Survey Scores;">
  • Communicating with field partners to ensure up-to-date staffing/location contact changes;">
">

Qualifications

">

We are looking for individuals with:

">
  • ">
  • An advanced level of English proficiency;">
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook);">
">

Benefits

">

PepsiCo offers a range of benefits, including opportunities to learn and develop every day through various programs, internal digital platforms, development programs, and financial wellness programs.

">

We also offer a flexibility program to balance your personal and work life, as well as benefits for your family, such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

">

Salary

">

The estimated salary for this position is $45,000-$60,000 per year, depending on location and experience.

">

We are an equal opportunity employer and value diversity at our company.

">

We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



  • Xico, México Webhelp A tiempo completo

    Job Title: Customer Service RepresentativeJob Description:We are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. This role requires strong communication and problem-solving skills, as well as the ability to...


  • Xico, México Global Payments A tiempo completo

    Resolve Customer InquiriesGlobal Payments is a leading provider of payment solutions for credit, debit, prepaid, and merchant services. As a Customer Service Representative, you will respond to customer inquiries via telephone, email, SMS, and Chat to provide problem resolution in accordance with our service standards.Key Responsibilities:Respond to customer...


  • Xico, México Immsa A tiempo completo

    We are seeking a skilled Customer Service Representative to join our team at Immsa in Nuevo Atizapán, Mexico.As a Customer Service Representative, you will play a crucial role in providing exceptional service to our customers, ensuring their needs are met and resolving any issues that may arise.Key Responsibilities:Deliver outstanding customer service...


  • Xico, México Marriott International, Inc A tiempo completo

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Marriott International, Inc. As a Customer Service Representative, you will be responsible for providing exceptional service to our guests, answering and responding to their inquiries, and resolving any issues that may arise.Key ResponsibilitiesAnswer and respond to guest...


  • Xico, México Tech Mahindra De México, S. De R.L. De C.V. A tiempo completo

    Job OverviewWe are seeking a highly skilled and bilingual Customer Service Representative to join our team. As a key member of our call center, you will be responsible for providing exceptional customer service to our clients while working in a dynamic and fast-paced environment.In this role, you will have the opportunity to work with a variety of customers,...


  • Xico, México Eaton A tiempo completo

          We are seeking a highly skilled Customer Service Representative to join our team at Eaton.      In this role, you will be responsible for coordinating across functional disciplines to achieve customer satisfaction. You will manage performance against customer requirements in accordance with contract obligations, terms and conditions. Your...


  • Xico, México E Sol A tiempo completo

    About E Sol:E Sol is a forward-thinking company that values customer satisfaction above all else. We are committed to providing top-notch service to our clients, and we're seeking a skilled Customer Service Representative to join our team.Job Summary:We are looking for a highly motivated and empathetic individual to handle customer inquiries, resolve issues,...


  • Xico, México Hubtek A tiempo completo

    Job OverviewWe are seeking a highly motivated and detail-oriented Customer Support professional to join our team at Hubtek. As a Customer Support representative, you will play a critical role in ensuring a positive customer experience by providing timely and effective solutions to user inquiries.The ideal candidate will have excellent communication skills,...


  • Xico, México Kone A tiempo completo

    About KoneKone is a leading provider of innovative solutions for people flow in the built environment. We aim to create a more sustainable and livable world.Job DescriptionJob Title: Customer Service RepresentativeSalary: $45,000 - $60,000 per yearWe are seeking a skilled and customer-focused Customer Service Representative to join our team. In this role,...


  • Xico, México Marriott International, Inc A tiempo completo

    **Job Summary:**We are seeking a highly skilled Customer Service Representative to join our team at The Ritz-Carlton Mexico City. As a key member of our Rooms & Guest Services Operations department, you will be responsible for providing exceptional customer service to our guests.**Key Responsibilities:**Answer, record, log, and process all guest calls,...


  • Xico, México Operadora Paypal De México S. De R.L De C.V. A tiempo completo

    Are you passionate about delivering exceptional customer experiences? Do you have a knack for problem-solving and communication?We're looking for a skilled Customer Service Representative to join our team at Operadora PayPal de México S. de R.L. de C.V.About the Role:This is a full-time position offering a variety of shift timings, ranging from early...


  • Xico, México Fedex Express Lac A tiempo completo

    About the RoleWe are seeking an experienced Senior Customer Service Representative to join our team at FedEx Express Lac.


  • Xico, México Marriott International, Inc A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Marriott International, Inc.Responsibilities:Provide exceptional customer service to guests, responding to their inquiries and resolving issues in a professional and timely manner.Welcome and acknowledge all guests according to company standards,...


  • Xico, México Marriott International, Inc A tiempo completo

    **Job Overview**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role is ideal for someone who enjoys working in a fast-paced environment and is committed to delivering exceptional service to our guests.**About the Job**This full-time position is located at The Westin Santa Fe...


  • Xico, México Marriott International, Inc A tiempo completo

    Job OverviewAs a Customer Service Representative at Marriott International, Inc, you will be part of a dynamic team that delivers exceptional guest experiences. This role requires a strong focus on customer satisfaction and a passion for delivering quality service.Key ResponsibilitiesProvide personalized service to guests, ensuring their needs are met and...


  • Xico, México Indrive A tiempo completo

    Job Title: Customer Service RepresentativeAt Indrive, we are seeking a detail-oriented and organized Customer Service Representative to join our team. This role will involve reviewing and verifying driver documents, maintaining accurate records, and conducting background checks.Responsibilities:Verify the accuracy of driver documents and maintain up-to-date...


  • Xico, México Marriott International, Inc A tiempo completo

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at The Westin Santa Fe Mexico City. This is a full-time opportunity that requires excellent communication and problem-solving skills.About the RoleThis role involves interacting with guests in a professional manner, addressing their service needs, and providing them with a...


  • Xico, México Marriott International, Inc A tiempo completo

    Overview: Marriott International, Inc is seeking a Customer Service Representative to join our team in Mexico City. This role involves providing exceptional service to our guests and ensuring a smooth experience for all.


  • Xico, México Fedex Express Lac A tiempo completo

    Customer Service ExcellenceFedEx Express Latin America and Caribbean Division is seeking a highly skilled Senior Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our top-tier enterprise customers, ensuring their needs are met and exceeded.Key...


  • Xico, México Ngx Networks A tiempo completo

    We are seeking an exceptional Career-Driven Customer Support Specialist to deliver top-notch customer experiences. This role is ideal for individuals who excel in identifying customer needs and providing tailored support while using our services.Key Responsibilities:Assess and address customer inquiries, issues, or concerns in a timely manner.Analyze and...