Empleos actuales relacionados con Support Engineer, Audible - Ciudad de México, Ciudad de México - Servicios Comerciales Amazon Mexico S. de R.L. de...
-
Technical Support Specialist
hace 1 mes
Ciudad de México, Ciudad de México Audible A tiempo completoAbout This RoleAudible is seeking a skilled and motivated Support Engineer to join our growing team. As a Support Engineer, you will play a critical role in delivering exceptional customer experiences and driving business success.Key ResponsibilitiesDevelop expertise in one or more services and provide support activities to ensure seamless customer...
-
Technical Support Specialist
hace 3 semanas
Ciudad de México, Ciudad de México Audible A tiempo completoAbout This RoleAudible is seeking a skilled Support Engineer to join our growing team. As a Support Engineer, you will play a critical role in delivering exceptional customer experiences and driving business success.Key ResponsibilitiesBecome a subject matter expert on one or more services and provide support activities to ensure seamless customer...
-
Technical Support Specialist
hace 2 meses
Ciudad de México, Ciudad de México Audible A tiempo completoROLE OVERVIEW Audible is seeking a proactive and enthusiastic Technical Support Specialist to enhance our expanding team. If you possess a customer-centric mindset along with innovative problem-solving abilities and have a background in supporting technology operations, this position could be an excellent fit for you. As part of our organization, you will...
-
Technical Support Specialist
hace 2 meses
Ciudad de México, Ciudad de México Audible A tiempo completoROLE OVERVIEW Audible is seeking a proactive and enthusiastic Technical Support Specialist to enhance our expanding team. If you possess a customer-centric mindset combined with innovative problem-solving abilities and have a background in supporting technical teams, this position could be a great fit for you. As a valued member of our organization, you will...
-
Support Engineering Director
hace 4 semanas
Ciudad de México, Ciudad de México Audible A tiempo completoAbout This RoleAudible's technology teams play a crucial role in connecting listeners with millions of stories by designing, developing, and testing the software and applications that make up our platform. As a Support Engineering Director, you'll anticipate and mitigate obstacles, implementing solutions that enable our engineers to achieve strategic and...
-
Technical Leadership Role: Support Engineering Director
hace 2 semanas
Ciudad de México, Ciudad de México Audible A tiempo completoABOUT THIS ROLEAt Audible, our technology teams play a crucial role in connecting listeners with millions of stories. As a Support Engineering Director, you'll anticipate and mitigate obstacles, implementing solutions that enable our engineers to achieve strategic and tactical business goals. You'll coach teams to deliver innovative products and programs,...
-
Human Resources Business Partner, Mexico City
hace 4 semanas
Ciudad de México, Ciudad de México Audible A tiempo completoAbout This RoleThe Audible HR team is seeking a Human Resources Business Partner to join our team in Mexico City. As an HRBP, you will partner with the Tech HR, International HR, and Tech teams to deliver HR initiatives focused on internal customer service, employee onboarding, talent management, and employee engagement. You will work closely with the wider...
-
Support Specialist
hace 1 mes
Ciudad de México, Ciudad de México Amazon A tiempo completoAbout This RoleAudible is seeking a skilled Support Engineer to join our growing team. As a Support Engineer, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and collaborating with development teams to improve our services.Key ResponsibilitiesDevelop expertise in one or more of our services and...
-
Technical Support Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Amazon A tiempo completoAbout This RoleAudible is seeking a skilled Support Engineer to join our growing team. As a Support Engineer, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and collaborating with development teams to improve service support.Key ResponsibilitiesBecome a subject matter expert on one or more...
-
Technical Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Audible A tiempo completoABOUT THIS ROLE Audible's Support Team We're seeking a skilled Technical Support Specialist to join our dynamic team. As a key member, you'll be responsible for delivering exceptional customer experiences and resolving complex technical issues. Key Responsibilities: Become a subject matter expert on one or more services Provide support activities and...
-
Support Engineering Manager, Audible
hace 2 semanas
Ciudad de México, Ciudad de México Amazon A tiempo completoAbout This RoleWe're seeking a seasoned Support Engineering Manager to join our team at Audible. As a key member of our technology organization, you'll play a critical role in connecting our listeners with millions of stories by designing, developing, and testing the software and applications that make up our platform.Key ResponsibilitiesAnticipate and...
-
Support Specialist
hace 1 mes
Ciudad de México, Ciudad de México Amazon A tiempo completoAbout This RoleAudible is seeking a skilled Support Engineer to join our growing team. As a Support Engineer, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and collaborating with development teams to improve our services.Key ResponsibilitiesDevelop expertise in one or more of our services and...
-
Human Resources Business Partner
hace 3 semanas
Ciudad de México, Ciudad de México Audible A tiempo completoAbout AudibleAudible is a leading provider of audiobooks and other spoken-word content. We are committed to delivering exceptional customer experiences and creating a diverse, equitable, and inclusive environment for all employees.About the RoleWe are seeking a Human Resources Business Partner to join our team in Mexico City. As a key member of our HR team,...
-
Human Resources Business Partner, Mexico City
hace 2 semanas
Ciudad de México, Ciudad de México Audible A tiempo completoABOUT THIS ROLE At Audible, we're seeking an HR Business Partner to join our team in Mexico City. As an HRBP, you'll partner with Tech HR, International HR, and Tech teams to deliver HR initiatives focused on internal customer service, employee onboarding, talent management, and employee engagement. You'll work closely with business leaders to translate...
-
Ciudad de México, Ciudad de México Audible A tiempo completo**About This Role**Audible's technology teams play a key part in connecting listeners with millions of stories by imagining, designing, developing, and testing the software and applications that make up our platform. As a Support Engineering Director, you'll anticipate and find solutions to obstacles before they occur, and implement solutions that allow our...
-
Technical Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Amazon A tiempo completoAbout AudibleAudible is a leading producer and provider of audio storytelling, sparking listeners' imaginations with immersive, cinematic experiences that enrich their daily lives.Job SummaryWe are seeking a dynamic and motivated Support Engineer to join our growing team. As a Support Engineer, you will become a subject matter expert on one or more services,...
-
Support Engineering Manager
hace 1 mes
Ciudad de México, Ciudad de México Audible A tiempo completoAbout This RoleAudible's technology teams play a pivotal role in connecting listeners with millions of stories by envisioning, designing, developing, and testing the software and applications that comprise our platform.As a Support Engineering Manager, you will anticipate and mitigate obstacles before they occur, implementing solutions that enable our...
-
Support Engineering Director
hace 4 semanas
Ciudad de México, Ciudad de México Audible A tiempo completoAbout This RoleAudible's technology teams play a crucial role in connecting listeners with millions of stories by designing, developing, and testing the software and applications that make up our platform. As a Support Engineering Director, you'll anticipate and address technical obstacles before they occur, implementing solutions that enable our engineers...
-
Technical Support Manager
hace 1 mes
Ciudad de México, Ciudad de México Audible A tiempo completo**About This Role**Our technology teams play a crucial role in connecting listeners with millions of stories by envisioning, designing, developing, and testing the software and applications that comprise Audible's platform. As a Support Engineering Manager, you will anticipate and identify potential obstacles before they occur, and implement solutions that...
-
Support Engineering Director
hace 1 mes
Ciudad de México, Ciudad de México Audible A tiempo completoAbout This RoleAudible's technology teams play a pivotal role in connecting listeners with millions of stories by envisioning, designing, developing, and testing the software and applications that comprise our platform.As a Support Engineering Director, you will anticipate and mitigate obstacles before they occur, implementing solutions that enable our...
Support Engineer, Audible
hace 2 meses
Audible is seeking a highly motivated and customer-focused Support Engineer to join our growing team. As a Support Engineer, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and collaborating with development teams to improve our services.
Key Responsibilities- Become a subject matter expert on one or more of our services, including our audio storytelling platform.
- Provide support activities for these services, including responding to customer inquiries, resolving technical issues, and working with development teams to establish and improve service support.
- Operate with guidance from management and drive issues to resolution with a focus on customer satisfaction.
- Understand the business logic and architecture of supported services to resolve undocumented trouble tickets.
- Be able to read and understand complex application code and make approved code fixes to resolve support issues.
- Provide mentoring, training, documentation, and tools to other Support Engineers to enable them to perform support activities.
- Regularly contribute to the creation and improvement of all support documentation.
- Perform code builds and deployments, communicating status regularly before, during, and after each deployment.
- Create and interpret metrics that measure support success and service performance.
- Help develop and refine operational policies and procedures used by teams and internal customers.
- Participate fully and constructively in the planning of team's work.
- Have the ability to write simple and efficient tools to improve operational efficiency.
- Learn to contribute to design and development of support tools using software engineering best practices.
- Mentor other Support Engineers and be involved with interviewing and onboarding new team members.
Audible is the leading producer and provider of audio storytelling. We spark listeners' imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers' daily lives. Our Hub+Home hybrid workplace model gives employees the flexibility between gathering in a common office space and remote work.
Requirements- Java Programming and Linux Operating System experience.
- Demonstrated success as an individual contributor, managing standard operating procedures and internal processes.
- Superior team skills in dealing with users at all levels in a team environment.
- Exceptional communication, documentation, and presentation skills for technical and business audiences.
