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Audible is seeking a skilled Support Engineer to join our growing team. As a Support Engineer, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and collaborating with development teams to improve our services.
Key Responsibilities- Develop expertise in one or more of our services and provide support activities to ensure seamless customer experiences.
- Work closely with development teams to establish and improve service support, driving issues to resolution with guidance from management.
- Understand the business logic and architecture of supported services to resolve complex trouble tickets.
- Contribute to the creation and improvement of all support documentation, ensuring it is accurate and up-to-date.
- Perform code builds and deployments, communicating status regularly to stakeholders.
- Develop and refine operational policies and procedures used by teams and internal customers.
- Participate in the planning of team's work and contribute to the development of support tools using software engineering best practices.
Audible is the leading producer and provider of audio storytelling, sparking listeners' imaginations with immersive, cinematic experiences. We are a global company with an entrepreneurial spirit, passionate about making a positive impact on our customers and communities.
Requirements- 2+ years of industry experience in programming and/or technical support roles.
- Experience troubleshooting and debugging technical systems.
- Java Programming and Linux Operating System experience (preferred).
- Demonstrated success as an individual contributor, managing standard operating procedures and internal processes.
- Superior team skills in dealing with users at all levels in a team environment.
- Exceptional communication, documentation, and presentation skills for technical and business audiences.
