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Audible is seeking a skilled Support Engineer to join our growing team. As a Support Engineer, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and collaborating with development teams to improve our services.
Key Responsibilities- Develop expertise in one or more of our services and provide support activities to ensure seamless customer experiences.
- Work closely with development teams to establish and improve service support, driving issues to resolution with guidance from management.
- Understand the business logic and architecture of supported services to resolve undocumented trouble tickets and make approved code fixes.
- Provide mentoring, training, documentation, and tools to other Support Engineers to enable them to perform support activities effectively.
- Contribute to the creation and improvement of all support documentation, ensuring it is accurate and up-to-date.
- Perform code builds and deployments, communicating status regularly before, during, and after each deployment.
- Develop and refine operational policies and procedures used by teams and internal customers, ensuring they are efficient and effective.
- Participate fully and constructively in the planning of team's work, contributing to the development of support tools using software engineering best practices.
- Mentor other Support Engineers and participate in interviewing and onboarding new team members.
Audible is the leading producer and provider of audio storytelling, sparking listeners' imaginations with immersive, cinematic experiences that enrich their daily lives. We are a global company with an entrepreneurial spirit, built on our People Principles and mission to build more equitable communities in the cities we call home.
Basic Qualifications- 2+ years of industry experience in programming and/or technical support roles.
- Java Programming and Linux Operating System experience.
- Demonstrated success as an individual contributor, managing standard operating procedures and internal processes.
- Superior team skills in dealing with users at all levels in a team environment.
- Exceptional communication, documentation, and presentation skills for technical and business audiences.
