Product Owner ServiceNow

hace 8 horas


Guadalajara, Jalisco, México Wipro A tiempo completo
Job Description

Job Title: Product Owner ServiceNow

Job Summary: We are seeking a highly skilled Product Owner to lead our ServiceNow team. The successful candidate will be responsible for providing technical expertise in architecture planning and design, as well as managing day-to-day operations.

Key Responsibilities:
  • Architecture Planning and Design: Provide technical expertise in architecture planning and design of the ServiceNow platform, including migration and installation of new projects.
  • Day-to-Day Operations: Manage the day-to-day operations of the ServiceNow tower, including troubleshooting, root cause analysis, and developing fixes.
  • Team Management: Lead and manage a team of technical experts, including resourcing, talent management, and performance management.
  • Stakeholder Interaction: Interact with internal and external stakeholders, including technology solutions groups, BU teams, and clients.
Requirements:
  • Technical Knowledge: Expert knowledge of the ServiceNow platform and its underlying technologies.
  • Domain Knowledge: Understanding of the IT industry and its trends.
Competencies:
  • Managing Complexity: Ability to manage complex technical projects and teams.
  • Passion for Results: Strong passion for delivering results and driving business outcomes.
  • Team Management: Proven ability to lead and manage high-performing teams.
  • Stakeholder Management: Excellent stakeholder management skills, including internal and external stakeholders.
Performance Parameters:
  • SLA Adherence: Adherence to Service Level Agreements (SLAs) for operations and maintenance.
  • Knowledge Management: Effective knowledge management and sharing within the team.
  • CSAT/Customer Experience: High customer satisfaction and experience ratings.
  • Risk Identification and Mitigation: Identification and mitigation of risks and issues.


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