Multilingual Accounts and Invoicing Specialist

hace 1 semana


Xico, México Spoton: Corporate A tiempo completo
Overview

At Spoton: Corporate, we aim to empower local businesses with cutting-edge payment and software solutions. Our team is dedicated to providing exceptional customer service and support.

We are seeking a highly skilled Multilingual Accounts and Invoicing Specialist to join our team. This role will focus on resolving billing issues accurately and efficiently, ensuring a seamless experience for our clients.

Job Description

As a key member of our customer service team, you will be responsible for managing billing clarifications, processing payments, and providing top-notch customer service through verbal and written communication.

  • You will work closely with internal and external partners to resolve billing issues in a timely manner.
  • Your primary goal will be to establish strong relationships with clients and colleagues to maintain fluid communication and encourage retention.
  • You will clearly explain charges and rates to customers, ensuring a thorough understanding of their accounts.
Requirements

To succeed in this role, you must possess:

  • Bilingual skills with advanced English proficiency (C1).
  • 1-3 years of experience working in a customer service environment, preferably in banking, finance, payments, or related industries.
  • Customer retention experience requiring basic math and calculations.
  • Excellent customer relationship skills and a passion for achieving goals.
  • Troubleshooting knowledge and interpersonal skills to de-escalate tense situations.
  • Strong verbal and written communication skills for internal and external relationships.
Estimated Salary

$60,000 - $80,000 per year, depending on location and experience.


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