Multilingual Accounts and Invoicing Specialist
hace 1 semana
At Spoton: Corporate, we aim to empower local businesses with cutting-edge payment and software solutions. Our team is dedicated to providing exceptional customer service and support.
We are seeking a highly skilled Multilingual Accounts and Invoicing Specialist to join our team. This role will focus on resolving billing issues accurately and efficiently, ensuring a seamless experience for our clients.
Job DescriptionAs a key member of our customer service team, you will be responsible for managing billing clarifications, processing payments, and providing top-notch customer service through verbal and written communication.
- You will work closely with internal and external partners to resolve billing issues in a timely manner.
- Your primary goal will be to establish strong relationships with clients and colleagues to maintain fluid communication and encourage retention.
- You will clearly explain charges and rates to customers, ensuring a thorough understanding of their accounts.
To succeed in this role, you must possess:
- Bilingual skills with advanced English proficiency (C1).
- 1-3 years of experience working in a customer service environment, preferably in banking, finance, payments, or related industries.
- Customer retention experience requiring basic math and calculations.
- Excellent customer relationship skills and a passion for achieving goals.
- Troubleshooting knowledge and interpersonal skills to de-escalate tense situations.
- Strong verbal and written communication skills for internal and external relationships.
$60,000 - $80,000 per year, depending on location and experience.
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