Customer Service Representative

hace 1 semana


Juárez, Chihuahua, México Genpact A tiempo completo

Genpact is a global professional services firm driven by innovation and customer satisfaction. Our teams work tirelessly to deliver outcomes that shape the future.

We are seeking a skilled Customer Service Representative to join our team in Cd. Juarez. As a key member of our operations, you will play a vital role in making outbound calls to service providers in the United States to process payments on behalf of customers.

Responsibilities:

  • Outbound Calls: Make timely and effective outbound calls to service providers to resolve payment-related issues.
  • Communication Skills: Fluently carry conversations with clients, answer questions, and document call results.
  • Incident Resolution: Follow up on incidents from reporting to successful closure, documenting ticket status and follow-up actions.
  • Case Management: Register all cases, inquiries, and calls in our tracking tool.

Qualifications and Requirements:

  • Previous Experience: Minimum 1 year of experience in Customer Service roles, preferably in collections or account management.
  • Language Proficiency: Advanced English skills for effective communication via email and phone.
  • Schedule Flexibility: Availability to work a variety of shifts, including evenings and weekends.
  • Team Player: Collaborative attitude with strong problem-solving skills.

Estimated Salary: $35,000 - $45,000 per annum, depending on experience and qualifications.



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