IT Support Specialist

hace 1 mes


Mexicali, Baja California, México Envista A tiempo completo
About the Role

We are seeking an experienced IT Support Specialist to join our team at Envista. As a key member of our technical support team, you will be responsible for providing top-notch technical assistance to our internal employees across various locations globally.

Job Responsibilities
  • Provide timely and effective technical support via phone, email, and ticketing system to resolve employee issues and requests.
  • Perform first-level troubleshooting of laptops, desktops, servers, network-related systems, and attached devices.
  • Maintain active directory user accounts and ensure security consistency.
  • Escalate incidents to the appropriate technical resources when necessary.
  • Troubleshoot MS and Enterprise software application issues, as well as LAN, remote access, and basic email connectivity problems.
  • Install and maintain Windows-based PCs/Laptops in an enterprise environment.
  • Configure/troubleshoot and install laptops, workstations, scanners, printers, faxes, mobile phones, iPads, and other technology-based peripherals physically and remotely.
Required Skills and Qualifications
  • Demonstrated proficiency in Help Desk Analyst II duties.
  • Bachelor's Degree or equivalent from a four-year College; or four years related experience and/or training; or equivalent combination of education and experience.
  • Ability to read and interpret documents such as safety rules, operating instructions, reference materials, and procedure manuals.
  • Ability to write reports and correspondence, speak effectively before groups, and calculate figures and amounts.
Benefits
  • Competitive salary range: $60,000 - $80,000 per annum.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
Location

This role is based in Envista's headquarters, with opportunities for remote work.

What We Offer

We provide a comprehensive compensation package, including a competitive salary, benefits, and a 401(k) plan.



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