Customer Service and Order Management Specialist

hace 1 semana


Xico, México The Chemours Company A tiempo completo

At The Chemours Company, we are committed to creating a colorful, capable, and cleaner world through chemistry. We invite talented individuals to join our team and harness the power of chemistry to shape markets, redefine industries, and improve lives for billions of people worldwide.

Job Summary: As a Customer Service and Order Management Specialist, you will play a crucial role in managing the end-to-end order-to-cash process, ensuring seamless customer experiences, and driving business growth.

About the Role:

  • Manage customer relationships by responding to inquiries, resolving issues, and providing excellent customer service.
  • Coordinate with cross-functional teams to ensure timely delivery of materials, manage inventory, and optimize logistics.
  • Analyze data and metrics to identify trends, optimize processes, and drive continuous improvement.
  • Develop and maintain strong relationships with customers, sales teams, and other stakeholders to meet business objectives.
  • Collaborate with internal teams to resolve complaints, manage returns, and issue credits.

Requirements:

  • Bachelor's degree or equivalent experience in a related field.
  • Fluency in written and oral communication in English and Spanish.
  • Strong teamwork, problem-solving, and collaboration skills.
  • Ability to work with multiple IT tools and Microsoft Office.
  • Experience in customer service, SAP, and SFDC is preferred.

What We Offer:

  • A competitive salary of $65,000 - $80,000 per year, depending on location and experience.
  • A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • Opportunities for career growth and development within a dynamic and innovative company.

We Are Living Chemistry: At The Chemours Company, we believe in the power of chemistry to create a better future. If you share our passion for innovation and sustainability, join us and discover what it means to live chemistry every day.



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