Automotive Customer Service Representative
hace 1 semana
Job Overview
We are seeking a highly skilled Automotive Customer Service Representative to join our team. This role will involve traveling within several states in Mexico and the US, interacting with customers and suppliers to ensure smooth implementation of new customers and building strong relationships through effective account health management and customer satisfaction.
Key Responsibilities
- New account setup & training: Ensure customers & suppliers are well trained to ensure smooth implementation.
- Confirm forecasts against actual to maintain healthy inventory levels (30,60,90 day reviews)
- Account Analysis and Control – undertake account analysis to identify changes to trends in customer activity that trigger issues to be explored/resolved.
- Audits - Support and carry out Audits by working with the Customer Inventory team and Communicate outcomes to maintain accuracy in supplier balances
- Capture and resolve all customer issues, escalate when needed.
- Meet regularly with customers/suppliers in the field to capture insights, collaborate to seek solutions, craft action plans and to make and deliver on customer experience promises.
Requirements
- Bachelor Degree
- Understanding of the Automotive market
- Customer facing experience / Account Management
- Logistics / Supply Chain Experience
Preferred Qualifications
- Excellent verbal and written communication skills
- Ability to interact at all levels within an organization
- Committed to deliver high quality results in a defined timeline
- Strong analytical skills
- Highly organized and ability to multi-task
- Knowledge of the automotive industry, market, and supply chain
Salary and Benefits
The estimated salary for this position is $80,000 - $120,000 per year, depending on experience. We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
We are an Equal Opportunity Employer
We are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
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