Customer Service and Sales Operations Specialist

hace 1 semana


Guadalajara, Jalisco, México Helpware A tiempo completo

**About Our Company**

We are Helpware, a pioneering outsourcing company that prioritizes employee satisfaction and delivers high-quality services to our clients.

**What We Offer**

A competitive salary of $50,000 per year, plus benefits such as law benefits, social security, 12 vacation days after the first year, vacation bonus, Christmas bonus, Sunday bonus, food vouchers, health insurance, excellent work environment, opportunities for growth, on-staff psychologist, and nutritionist.

**Job Description**

We are seeking a highly skilled Customer Service and Sales Operations Specialist to join our team. In this role, you will be responsible for regularly updating account and contact information, generating new leads and accounts, organizing marketing and event campaigns, maintaining up-to-date knowledge and proficiency in sales technology, tracking sales data to identify trends and potential opportunities, using sales technology to vet domains and accounts, adding new accounts and removing uncategorized accounts as needed, monitoring and assigning inbound leads effectively, coordinating Sales Development Representative (SDR) account shuffles, preparing reports as required by Sales Leadership and team members, and editing and updating dashboard reports to ensure data accuracy and relevance.

**Required Skills and Qualifications**

To be successful in this role, you must have command of English at a B2 level, availability for full-time work, proficiency in using computers and related technologies, at least 6 months of professional experience in customer service or a similar customer-facing role, and basic knowledge of Salesforce.

**What Awaits You in This Role**

This is an exciting opportunity to grow with a dynamic company that values its employees. You will be working with a talented team to deliver exceptional results and build long-term relationships with our clients.



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