Technical Solutions Specialist, ES-GTSS-LATAM, ES

hace 4 semanas


Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo
About the Role

We are seeking a talented Technical Account Manager to join our team at Amazon Web Services Mexico S. de R.L. de C.V. in ES-GTSS-LATAM. As a Technical Account Manager, you will play a key role in supporting our customers' creative and transformative spirit of innovation across all technologies.

Responsibilities
  1. Customer Support: Provide support to resolve inquiries from Enterprise customers regarding AWS services or Cloud.
  2. Operational Performance: Complete analysis and present periodic reviews of operational performance to customers.
  3. AWS Environments: Ensure AWS environments remain operationally healthy while reducing cost and complexity.
  4. Relationship Building: Foster trusting relationships with customers, understanding their business needs and technical challenges.
  5. Technical Discussions: Lead technical discussions with senior leadership regarding incidents, trade-offs, proactive scope, and risk management.
About the Team

Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success.

About AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

What We Offer
  • A diverse and inclusive work environment
  • A collaborative and dynamic team
  • Opportunities for career growth and professional development
  • A competitive compensation and benefits package


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