Patient Support Program Director

hace 7 días


Naucalpan de Juárez, México Merck Kgaa Darmstadt Germany A tiempo completo
About the Role

We are seeking a highly skilled and experienced Patient Support Program Manager to join our team at Merck KGaA, Darmstadt, Germany. As a key member of our Healthcare team, you will be responsible for providing expertise on scientific topics related to relevant disease areas and Company assets to ensure their safe and appropriate use by patients.

Key Responsibilities:

  • Lead the initiation of new Patient Support Programs and submit new Patient Support Programs and changes to already approved/running programs to the PSP Decision Board, according to the company procedures.
  • Implement and coordinate the Patient Support Programs and their follow-up with the supplier, according to the local regulation and company procedures.
  • Ensure Compliance practice and Quality Monitoring in all PSP activities. Ensure there is an audit plan of the PSP programs.
  • Review PSP Mapping of the PSP Programs periodically and implement changes if necessary.
  • Ensure/develop/conduct appropriate levels of training to all staff involved in running a given PSP.
  • Supervise and/or provide medical information support, in cooperation with Medical Information Responsible, towards HCPs, and other stakeholders, according to the company procedures.
  • Manage, follow up and report every activity performed from outsourced PSP.
  • Collaborate with LPSO in order to ensure adequate management of Adverse Events and/or potential Safety Inquiries.
  • Ensures timely completion and up-to-date knowledge of Company policies / SOPs, and local laws and regulations.
  • Maintains up-to-date GxP knowledge by following internal and external trainings.
  • Notify the pharmacovigilance responsible person without delay of any drug safety issues that comes to their knowledge. Notify the responsible person for Quality Assurance without delay of any quality issues that comes to their knowledge.
  • Notify the responsible person for Medical Inquiries without delay of any medical inquiry that comes to their knowledge.
  • Prepare and design the reports of the activity performed by the PSP in compliance with local regulation to share within the Company.
  • Management of PSP resources (budget and PSP vendor).

About You

We are looking for a candidate with a strong background in Life Sciences, Administrative careers, and a minimum of 3 years of experience in the Pharmaceutical Industry. Prior experience as a Team manager and high knowledge and experience in project management are essential. Prior experience in PSP, Pharmacovigilance, and/or Medical Information is preferred.

Requirements:

  • University degree in Life Sciences, Administrative careers.
  • More than 3 years in Pharmaceutical Industry.
  • Prior experience as a Team manager and high knowledge and experience in project management.
  • Prior experience in PSP - preferred.
  • Prior experience in Pharmacovigilance and/or Medical Information preferred
  • English fluent.
  • Good communication skills.
  • Strong management skills. Team player.

About Us

We are a global healthcare company that is committed to creating access and opportunities for all to develop and grow at their own pace. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are passionate about caring for our rich mix of people, customers, patients, and planet.



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