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Customer Experience Lead
hace 2 meses
About the Role
We are seeking a highly skilled and experienced professional to join our team as a Customer Experience Lead. As a key member of our organization, you will play a critical role in ensuring that our customers receive exceptional service and support.
Key Responsibilities
- Represent the customer perspective in the manufacturing environment, proactively asking questions and expressing needs on behalf of the customer.
- Make decisions on behalf of the customer, teaching others to do the same.
- Facilitate the approval of more complex, project-level business opportunity requests prior to order entry.
- Seek problem solutions that ensure orders are won.
- Facilitate the approval of more complex, project-level customer pull-in requests for open orders.
- Lead customer support and manufacturing operations to establish, communicate, and execute the path to meeting the customer's needs.
- Proactively seek, suggest, and coordinate alternates with manufacturing operations, consulting product teams as required.
- Proactive ownership at production level for commitments.
- Proactively review and ensure system visibility of all team commitments both internally and externally.
- Ensure team is proactively communicating with support partners when commitments will be missed.
- Serve as first point of escalation for internal partners.
- Communicate team needs and potential solutions to leadership.
- Teach, mentor, support others in their journey to effectively achieving the above.
Requirements
- 1 to 3 years of experience in customer service/supply chain.
- Bachelor's Degree or equivalent.
About Us
Acuity Brands Lighting, Inc. is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people's lives.
We are positioned at the intersection of sustainability and technology. Our businesses develop technology that helps save our customers energy and reduce their carbon emissions. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and location-aware applications.
We value diversity and are an equal opportunity organization. All qualified applicants will be considered for employment without regard to race, color, age, gender, sexual orientation, gender identity and expression, ethnic or national origin, disability, pregnancy, and religion.
