Customer Service Ambassador
hace 2 semanas
At Mastercard, we strive to create a digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible.
We use secure data and networks, partnerships and passion to drive our innovations and solutions that help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, is at the heart of our culture and everything we do inside and outside of our company.
We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. This diversity enables us to make better decisions, drive innovation and deliver better business results.
Job Summary
We are seeking a highly skilled Bilingual Representative to join our Contact Center team. As a Customer Service Ambassador, you will provide exceptional service and support to our customers, ensuring that our service standards and SLAs are met.
You will be the voice of the customer, sharing recurring issues and opportunities for service improvement with our management team. Your responsibilities will include investigating and resolving customer product/service inquiries, issues, concerns and requests.
Key Responsibilities:
- Support investigation and resolution of customer product/service inquiries, issues, concerns and requests under general supervision.
- Follow established policies and procedures to review customer issues and inquiries and identify trends of product/service issues.
- Evaluate and escalate issues, assisting in the development of a resolution.
- Collaborate with other team members to support projects/initiatives related to customer support delivery.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization. Therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Avoid breaching Mastercard's security policies and practices.
- Ensure the confidentiality and integrity of the information being accessed.
- Report any suspected information security violation or breach.
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
The estimated annual salary for this role is approximately $63,000 - $83,000 based on location and experience.
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