SAP Mexico Intern
hace 20 horas
SAP's global internship program provides university students with opportunities to find purpose in their careers. Our program is designed to give you hands-on experience, develop your skills, and help you grow professionally.
What You'll DoAs a Solution Support Intern, you will work independently and collaboratively with cross-functional teams to deliver core customer support. Your responsibilities will include:
- Utilizing and improving state-of-the-art collaboration channels
- Contributing to team KPIs
- Developing technical skills, such as reading code, debugging, and creating small corrections
- Testing internal systems to prevent future issues on customer systems
- Delivering customer support and handling customer issues in team environments and individual-driven actions
- Providing end-users and customers with a technology-driven, industry-leading support experience
- Becoming an active KCS Knowledge contributor, creating knowledge documents, tools, and processes to support customers and colleagues
- Conducting knowledge transfer, proactive support, and incident prevention activities
- Staying curious and open to new experiences, learning through daily tasks and targeted trainings
- Actively supporting SAP's Support transformation strategy
- Contributing to innovation projects aimed at achieving our Vision and Goals
We're looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful, innovative projects and are energized by lifelong learning. You should have:
- Education: Currently enrolled in an academic/university program
- Language: English (Verbal & Written, ideally B2 & Above), Spanish (Fluent), Portuguese (Bonus, but not required)
- Solid communication skills
- Technically proficient in at least one expert area
- Demonstrates ability to receive open and honest feedback
- Works independently
- Positive team influence
- Understands the Product Support Strategy
- Excellent presentation skills
- Good Technical consulting, analysis, or troubleshooting skills
- Project management skills
- Ability to address and manage through ambiguous situations
- Programming knowledge in SQL (Python, Java, JavaScript, Groovy skills is desirable)
- Knowledge with technical file manipulation (e.g., txt, csv, and macro-enabled files) is desirable
- Knowledge with XML, JSON, and/or API is desirable
- Drive to learn, develop yourself, and growth
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. We are a cloud company with two hundred million users and more than one hundred thousand employees worldwide. We are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
We win with inclusion, focus on health and well-being, and flexible working models to ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
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