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Technical Solutions Specialist
hace 2 meses
GumGum is a leading digital advertising platform that leverages advanced AI technology to deliver captivating creative ads that drive consumer attention without relying on personal data. Our contextual-first approach builds a more equitable and less invasive future for the internet, benefiting consumers, publishers, and advertisers alike.
We're committed to prioritizing data privacy and are dedicated to creating a better digital advertising industry. Our blueprint, The Mindset Matrix, combines context and creative to deliver superior attention and drive consumer action without compromising personal data.
Job SummaryA Solutions Engineer at GumGum plays a pivotal role in technical problem-solving, leveraging knowledge of publisher integration types. This role requires a deep understanding of the strategic partnerships team's needs and customers. As a trusted team member, the Solutions Engineer sets an example by handling both trivial and mid-level technical matters and contributing to new documentation.
This individual is well-versed in discrepancy management and continuously sharpens their technical knowledge. They possess a strong knowledge base of the technologies, processes, and strategies involved in managing and optimizing publisher relationships, ad inventory, and revenue streams.
Key Responsibilities- Support the North America Publisher Success team on technical publisher issues, including ad placement, advanced metrics reporting, and discrepancies.
- Provide pre-sale technical support to the North America Publisher Partnerships team.
- Lead technical publisher calls for onboarding and troubleshooting.
- Advocate for Publisher team needs to Product/Engineering teams.
- Influence product decisions and priorities by working with cross-functional stakeholders.
- Resolve JIRA tickets from the Publisher Support queue promptly.
- Develop best practice documentation and educational materials.
- Resolve discrepancies using data analysis and technical expertise.
- Collaborate with JAPAC & EMEA counterparts for knowledge sharing.
- Bachelor's Degree or similar educational certification.
- 1-2 years of experience in technical support and troubleshooting.
- Experience in AdTech industry and with SSPs preferred.
- Proficient with Web Developer Tools.
- Basic understanding of HTML, CSS, and JavaScript.
- Knowledge of ad servers/SSPs (Google Ad Manager, Xandr).
- Familiarity with auction-based ad-serving methodologies such as OpenRTB and Header bidding.
- Ability to explain technical concepts to non-technical audiences.
- Excellent presentation skills.
- Detail-oriented, solution-focused, resourceful, and independent.
- Ownership mentality and ability to perform under pressure.
GumGum is proud to be an equal opportunity employer. We believe in cultivating an environment where our team members can bring their authentic, whole selves to work. Encouraging identity and belonging is one of the many aspects of our culture that makes us stronger as an organization and drives innovation.
We are committed to building and delivering a diverse, inclusive, and equitable workforce that is representative of the world around us, where all individuals are treated with respect and dignity - and to act swiftly if this value is ever threatened.
