Customer Service Director for LATAM

hace 4 semanas


Xico, México Netflix A tiempo completo
{"title": "Customer Service Director for LATAM", "content": "Job Summary

We are seeking a seasoned customer service leader to oversee our LATAM operations and drive exceptional customer experiences. As the Director of Customer Service for LATAM, you will be responsible for managing our existing partner operations across Mexico, Peru, and Brazil, while shaping the future support structure.

Key Responsibilities:

  • Oversee current outsourced sites (Mexico, Peru, and Brazil) to drive optimal performance and efficiency
  • Build a culture that supports our primary aim to make the Netflix experience even better
  • Partner closely with site leadership and Global Customer Service management to consistently provide unparalleled service and support to Netflix customers
  • Spearhead and drive support projects and new initiatives to gain insights and identify best practices to share across the global CS network
  • Create, develop, and influence new strategies and workflows to efficiently manage operational scale

Requirements:

  • 10+ years experience ramping and managing large-scale operations at a multicountry level
  • Proven experience developing and leading large teams in a high-performance culture
  • Strong analytical skills with the ability to interpret and summarize complex performance and customer data trends
  • Experience presenting reports, trends, and recommendations to the team and senior management

We offer a dynamic and fast-paced environment with opportunities for growth and development. If you are a results-driven leader with a passion for customer service, we encourage you to apply for this exciting opportunity.", "lang_code": "en-US"}


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