Area Manager, Global Operations Lead
hace 1 día
**Job Summary**
Amazon is seeking a highly skilled and experienced Area Manager to lead our Worldwide Operations team. As a key member of our organization, you will be responsible for overseeing the delivery of millions of packages to our customers every day.
**Key Responsibilities**
- Manage and lead a team of hourly associates to ensure the highest levels of safety, quality, attendance, and performance.
- Collaborate with cross-functional teams, including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources, to develop and implement plans to meet business objectives.
- Proactively identify and lead process improvement initiatives using Lean tools to drive customer satisfaction and operational efficiency.
- Develop and implement strategies to maintain customer expectations and ensure timely delivery of packages.
**Requirements**
- Bachelor's degree or equivalent, or 2+ years of Amazon experience.
- 3+ years of experience in employee and performance management.
- Ability to work a flexible schedule, including weekends, nights, and holidays.
- 3+ years of experience in performance metrics, process improvement, or Lean techniques.
**Preferred Qualifications**
- Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
- Experience managing a team of 150+ employees.
- Experience with process improvements, including Lean process, Kaizen, and Six Sigma.
- Excellent customer service, communication, and interpersonal skills.
**About Amazon**
Amazon is committed to a diverse and inclusive workplace. We are an equal opportunities employer and welcome applications from all qualified candidates.
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