Guest Services Associate
hace 2 días
Job Summary:
We are seeking a dedicated and enthusiastic Guest Services Associate to join our team at The Westin Guadalajara.
About the Job
The Guest Services Associate is responsible for ensuring that every guest has an exceptional experience during their stay. This involves processing all guest check-ins, issuing room keys, and resolving any issues that may arise during their stay.
This role requires excellent communication skills, attention to detail, and the ability to work well under pressure. As a Guest Services Associate, you will be the face of our hotel and play a critical role in creating memorable experiences for our guests.
Key Responsibilities
- Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
- Process all payment types, including cash, credit cards, and other forms of payment.
- Resolve any issues or concerns that may arise during a guest's stay, including late and disputed charges.
- Answer and record all guest calls, messages, and requests.
- Coordinate with Housekeeping to ensure rooms are ready for check-in.
- Communicate parking procedures to guests and dispatch bell staff or valet staff as needed.
- Supply guests with directions and information regarding the property and local areas of interest.
- Run daily reports, identify any special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the computer system.
- Cash guests' personal checks and traveler's checks.
- Count bank at the beginning and end of shift.
- Balance and drop receipts according to Accounting specifications.
About Marriott International, Inc.
Marriott International, Inc. is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We offer competitive salaries and benefits, including health insurance, retirement plans, and paid time off.
In this role, you can expect a salary range of $35,000 - $45,000 per year, depending on experience. If you are passionate about delivering exceptional customer service and have a positive attitude, we encourage you to apply for this exciting opportunity.
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