Technical Support Associate

hace 7 días


Guadalajara, Jalisco, México Ntt Data Services A tiempo completo
Company Overview

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

We are part of the NTT family of companies, a partner to 85% of the Fortune 100. As an equal opportunity employer, we will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Salary Information

We offer a competitive salary with additional benefits including:

  • Competitive base salary: $12.00 per hour based on 22.5 hours per week ($27.00 per week)
  • Grocery tickets (12% of base salary) $1.44 per hour
  • 30 days of Christmas bonus $3.60 per hour
Job Description

We are currently seeking a Technical Support Associate - Part-Time Morning to join our team in Guadalajara, Mexico. The ideal candidate should have:

  • Availability to work 22.5 hours per week
  • Advanced English skills
  • 6 months of experience in customer service
  • A willingness to learn and grow in the IT environment

The Technical Support Associate will be responsible for providing technical support to customers via phone calls, emails, and reports. This includes troubleshooting steps, documenting detailed descriptions of customer incidents and requests, and escalating issues to other support groups as needed.

Benefits

In addition to a competitive salary and benefits package, we also offer:

  • Medical insurance for you and your family
  • Life insurance
  • Dental insurance
  • Savings funds
  • 5 personal days per year
  • Opportunities for growth and development within the company
About the Role

This role involves working as part of a dynamic team to provide technical support to customers. Key responsibilities include:

  • General L1 support for hardware and MS Office packages
  • Advance technical support for in-house applications and developments
  • Answering technical support calls and providing solutions to customer issues
  • Providing support based on email generated requests or reports

Please note that this position requires advanced English skills and the ability to communicate effectively with customers.



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