Empleos actuales relacionados con Senior Manager, Customer Success Director - Ciudad de México, Ciudad de México - Salesforce, Inc.
-
Customer Success Manager
hace 2 semanas
Ciudad de México, Ciudad de México Maersk A tiempo completoJob Title: Customer Success ManagerMaersk is seeking a Customer Success Manager to lead our customer success teams in the Americas region. As a key member of our Global Service Center, you will be responsible for driving strategic direction and guidance to set the team up for success.Key Responsibilities:Manage Customer Success Partner Managers and their...
-
Customer Success Manager
hace 4 semanas
Ciudad de México, Ciudad de México Maersk A tiempo completoCustomer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Maersk. As a key member of our Global Service Center, you will be responsible for leading a team of Customer Success Partner Managers and driving the strategic direction of our customer-facing operations.Key Responsibilities:Manage a team of Customer Success...
-
Customer Success Manager
hace 1 mes
Ciudad de México, Ciudad de México Maersk A tiempo completoCustomer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Maersk. As a key member of our Global Service Center, you will play a vital role in driving customer satisfaction and loyalty.Key Responsibilities:Manage a team of Customer Success Partner Managers and their corresponding teams to ensure seamless execution of...
-
Customer Success Manager
hace 2 semanas
Ciudad de México, Ciudad de México Maersk A tiempo completoJob Title: Customer Success ManagerAbout the Role:We are seeking a highly skilled Customer Success Manager to join our team at Maersk. As a Customer Success Manager, you will be responsible for leading a team of Customer Success Partner Managers and driving the strategic direction of the team.Key Responsibilities:Manage the Customer Success Partner Managers...
-
Customer Success Manager
hace 1 mes
Ciudad de México, Ciudad de México Maersk A tiempo completoCustomer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Maersk. As a key member of our Global Service Center, you will be responsible for leading a team of Customer Success Partner Managers and driving the strategic direction of the team.Key Responsibilities:Manage the Customer Success Partner Managers and their...
-
Customer Success Manager
hace 1 mes
Ciudad de México, Ciudad de México Maersk A tiempo completoCustomer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Maersk. As a key member of our organization, you will be responsible for leading our Customer Success Partner Managers and their corresponding teams, driving strategic direction, and ensuring the teams are set up for success both now and in the future.Key...
-
Senior Enterprise Customer Success Manager
hace 1 mes
Ciudad de México, Ciudad de México Signifyd A tiempo completoSenior Enterprise Customer Success ManagerAs a Senior Customer Success Manager at Signifyd, you will be responsible for driving the success and growth of our enterprise customers. You will work closely with our customers to understand their business objectives and provide strategic guidance on how to optimize their use of our platform.Key...
-
Customer Success Manager
hace 1 semana
Ciudad de México, Ciudad de México Maersk A tiempo completoWe are seeking a highly skilled Customer Success Manager to lead our Global Service Center (GSC) in the Americas. As a key member of our team, you will be responsible for managing Customer Success Partner Managers and their corresponding teams, driving strategic direction, and ensuring teams are set up for success both now and in the future.Key...
-
Customer Success Manager
hace 1 mes
Ciudad de México, Ciudad de México Nutanix A tiempo completoThe OpportunityNutanix is building a world-class Customer Success organization and we are looking for a leader to drive growth in Mexico City.This dynamic individual will provide transformational leadership as they scale a high-performance team focused on the adoption and renewals of our subscription products.The ideal candidate is passionate about serving...
-
Customer Success Manager
hace 2 meses
Ciudad de México, Ciudad de México Maersk A tiempo completoCustomer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Maersk. As a key member of our Global Service Center, you will be responsible for leading a team of Customer Success Partner Managers and driving the strategic direction of our customer-facing operations.Key Responsibilities:Manage a team of Customer Success...
-
Ciudad de México, Ciudad de México Maersk A tiempo completoAbout the Role:Maersk is seeking a Senior Customer Success Manager to drive strategic leadership and growth in our Global Service Center (GSC). This role will lead the Customer Success Partner Managers and their corresponding teams, ensuring they are set up for success both now and in the future.Key Responsibilities:Manage the Customer Success Partner...
-
Senior Manager, Customer Success Lead
hace 2 semanas
Ciudad de México, Ciudad de México 120-SFDC Mexico A tiempo completoAbout the RoleWe're seeking a seasoned Senior Manager, Customer Success Manager to lead our Customer Success team in delivering exceptional experiences to our customers. As a key member of our organization, you will be responsible for driving customer satisfaction, success, and growth.Key ResponsibilitiesLead and develop a high-performing team of Customer...
-
Customer Success Manager
hace 6 días
Ciudad de México, Ciudad de México RPMGlobal A tiempo completoWe are seeking a highly motivated and results-driven Customer Success Manager to join our team in the Mexico Region. As a Customer Success Manager, you will be responsible for supporting targeted and comprehensive customer accounts to ensure a successful customer journey experience. You will work closely with the Customer Success Team, Technical Support &...
-
Senior Enterprise Customer Success Manager
hace 2 semanas
Ciudad de México, Ciudad de México Menlo Ventures A tiempo completoAs a Senior Customer Success Manager at Menlo Ventures, you will be responsible for driving the success and growth of our customers. You will work closely with our customers to understand their business objectives and provide strategic guidance to help them achieve their goals. Your expertise in customer success and account management will be essential in...
-
Customer Success Director Leader
hace 14 horas
Ciudad de México, Ciudad de México Graphite Growth, Inc. A tiempo completoCustomer Success Director OpportunityWe're looking for a seasoned Customer Success Director to spearhead our customer success strategies at Graphite Growth, Inc. As a key member of our team, you'll develop and execute comprehensive customer success initiatives that drive value for our clients.Responsibilities:Develop and execute a customer success strategy...
-
Customer Success Manager
hace 3 semanas
Ciudad de México, Ciudad de México Dlocal A tiempo completoCustomer Success ManagerDlocal is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for developing and maintaining strong relationships with our customers, ensuring their success and satisfaction with our products and services.Key Responsibilities:Work closely with internal teams and...
-
Customer Success Manager
hace 2 meses
Ciudad de México, Ciudad de México Maersk A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Maersk. As a key member of our organization, you will be responsible for leading our Customer Success Partner Managers and their teams, driving strategic direction, and ensuring the teams are set up for success both now and in the future.Key ResponsibilitiesManage the...
-
Technical Customer Success Manager
hace 2 semanas
Ciudad de México, Ciudad de México Crossover A tiempo completoTechnical Customer Success ManagerCrossover is seeking a skilled Technical Customer Success Manager to drive customer success with our product suite. As a key member of our team, you will bridge direct customer feedback with our product teams and harness impactful AI solutions to maximize customer success.This role requires at least 3 years of experience in...
-
Technical Customer Success Manager
hace 7 días
Ciudad de México, Ciudad de México Crossover A tiempo completoTechnical Customer Success ManagerCrossover is seeking a skilled Technical Customer Success Manager to maximize customer success with our product suite. This role involves decoding product usage trends, unearthing customer pain points, and translating this wealth of information into actionable insights.The ideal candidate will have at least 3 years of...
-
Senior Manager, Customer Success Director
hace 2 semanas
Ciudad de México, Ciudad de México Salesforce, Inc. A tiempo completoAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI, Data, and CRM. Our core values drive us to help companies across every industry blaze new trails and connect with customers in a whole new way. We empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and...
Senior Manager, Customer Success Director
hace 2 meses
We are seeking a seasoned Frontline Manager to lead our team of Customer Success Managers in delivering a premium experience to our customers. This role requires a unique blend of leadership, collaboration, and customer-centricity.
Key Responsibilities- Team Leadership: Lead and develop a dedicated team of Customer Success Managers, focusing on the delivery of exceptional customer experiences.
- Resource Allocation: Ensure efficient allocation of Customer Success Managers and collaborate with delivery leaders to align the best resources for our customers.
- Signature Offer Execution: Lead all aspects of the execution of Signature offers for designated clouds, focusing on customer satisfaction and success score metrics.
- Executive Relationships: Develop executive relationships with customers and assist in handling customer issues and improving the value derived from their Signature investments.
- Risk Management: Proactively identify and address high-risk customers, aligning internal teams including executive sponsors and corrective actions.
- Partnerships: Partner closely with Account Executives and other Salesforce teams, ensuring cohesive relationships.
- Renewals and Growth: Partner with Renewals team and Success Plan Sales to ensure Signature Success Plan renewals and growth across teams.
- Team Development: Cultivate the professional growth of the team in alignment with Account Success and individual career path objectives.
- Leadership Experience: Successful track record in customer success or related roles, with at least 5 years in a front-line leadership position.
- Customer Success Expertise: Demonstrable experience in leading customer success teams, with a focus on customized customer experiences.
- Collaboration and Influence: Strong ability to collaborate and drive outcomes across multiple internal teams and external partners.
- Communication Skills: Ability to drive effective and influencing conversations at the C-level.
- Risk Management: Proficient in risk management, with a proactive approach to identifying and addressing potential issues.
- Metrics-Driven: Drive important metrics related to Customer Success Score, Customer Satisfaction, and Signature Adoption.
