Technical Customer Success Manager

hace 4 semanas


Ciudad de México, Ciudad de México Crossover A tiempo completo
Technical Customer Success Manager

Crossover is seeking a skilled Technical Customer Success Manager to maximize customer success with our product suite. This role involves decoding product usage trends, unearthing customer pain points, and translating this wealth of information into actionable insights.

The ideal candidate will have at least 3 years of experience in a customer success or product management role within the enterprise software industry. They will be able to leverage AI technologies to drive innovation and customer success.

Key Responsibilities:

  • Maximizing customer success with our product suite by bridging direct customer feedback with our product teams.
  • Driving innovation and customer success leveraging the latest AI technologies.

Requirements:

  • At least 3 years of experience in a customer success or product management role within the enterprise software industry.
  • Experience using customer feedback to drive product improvements.
  • Experience managing customer relationships and assisting customers to maximize product value and ensure successful adoption.
  • Experience interacting with senior members of a customer's team, such as C-level executives or department heads.
  • Experience leveraging AI technologies in a product management context for tasks such as communication, personalization, positioning, strategy formulation, or feedback analysis.

About Crossover:

Crossover is a leading provider of full-time remote jobs. Our clients offer top-tier pay for top-tier talent. We're recruiting this role for our client, Trilogy. If you're passionate about customer success and AI-driven innovation, this could be the perfect opportunity for you.

Compensation:

The compensation level for this role is $50 USD/hour, which equates to $100,000 USD/year assuming 40 hours per week and 50 weeks per year.

What to Expect:

You will receive an email with a link to start your self-paced, online job application. Our hiring platform will guide you through a series of online assessments to check for basic job fit, job-related skills, and finally a few real-world job-specific assignments.



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