Network Access Service Delivery Team Leader

hace 3 semanas


Monterrey, Nuevo León, México Azka It Consulting A tiempo completo
Azka It Consulting is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies. We are looking for a skilled professional to lead our Network Access Service Delivery Team.

Job Summary:

The Network Access Service Delivery Team Lead will be responsible for managing a team of IT engineers to deliver network services within the scope of supported services, meeting specified SLAs. Key responsibilities include team management, system administration, and providing support and motivation to team members.

Key Responsibilities:

  • Manage a team of IT engineers to deliver network services
  • Ensure team members meet specified SLAs
  • Perform system administration tasks
  • Provide support and motivation to team members
  • Develop and implement effective team management strategies
  • Collaborate with other teams to achieve organizational goals
  • Maintain a suitable work environment and employee morale
  • Ensure compliance with company policies and procedures
  • Lead by example and demonstrate a strong work ethic
  • Develop and implement training programs to improve team skills
  • Conduct regular team evaluations and provide constructive feedback
  • Identify areas for improvement and develop strategies to address them
  • Monitor and report on team performance
  • Ensure effective communication with team members, stakeholders, and other teams
  • Develop and maintain relationships with vendors and partners
  • Stay up-to-date with industry trends and best practices
  • Participate in the development of business cases and proposals
  • Collaborate with other teams to achieve organizational goals
  • Ensure alignment with company vision and strategy
  • Develop and implement effective change management strategies
  • Lead cross-functional teams to achieve business objectives
  • Develop and implement metrics to measure team performance
  • Identify and mitigate risks to the organization
  • Develop and maintain a culture of continuous improvement

Requirements:

Skill

  • Min 5 years of professional experience at similar position
  • Knowledge and excellent understanding of related business processes and infrastructure technology for responsible service area
  • Good knowledge of project management
  • Good knowledge in Network Technology and Network Administration (LAN, Wireless, SD-WAN)
  • Good knowledge of service controlling and financial /license management for services
  • Very good English communication skills
  • Project Management and self-organization skills
  • Leadership experiences (especially leading global teams), leading by example, staff motivation, Staff evaluation and development
  • Intercultural experiences


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